How can I get a recent client payment credited to our new bank account ?

Hello, BVGardner.

I have a solution to help you ensure you're able to access the funds from the payment. 

Funds are usually returned if a payment is processed in a closed account. Contact your bank so they can check the status and help you re-direct the funds to the correct back account.

Also, make sure your bank account where you deposit your payments is updated. You'll want to go to your Account and settings to change this. Here's how: 

1. Click the gear icon, then select Account and settings.
2. Go to the Payments tab.
3. In the Deposits accounts section, click Change.
4. Proceed with Add new bank account.
5. Enter the Routing and the Account numbers of the bank account.
6. Click Save.

More details can be found here: Change the account QuickBooks deposits payments into. 

Ready to process more payments under the new bank account or need to take care of other transactions? Feel free to read our QuickBooks Payments articles for guides and details. 

Do you need help with other processes in your Payments account or in QuickBooks Online? Feel free to visit this thread. I can help you out again.