How can I scroll down the page in Reconcile?

Not sure why you don't see a scrollbar, but not surprised as QuickBooks Online is so very buggy.

Here's what I see:

Thank you for bringing this to our attention, shelley.

Ensuring your company reconciles its account on time is vital. This helps maintain organized financial records and saves time for your business. Let's go over some troubleshooting steps together to get you back on track.

In addition to @BigRedConsulting response, there are specific areas we need to check if you're facing issues with the scroll bar or if part of the page is not visible in QuickBooks Online (QBO). These are the following:
 

• Browser's zoom settings
• The computer's display settings

To rectify the issue, let's start by checking your screen resolution. Make sure it's set to the recommended resolution for optimal viewing:

• Screen resolution set to 1024x768 or higher
• Dots-per-inch (DPI) set to "Normal" or "100%"

Next, try zooming in or out on the page. Sometimes, adjusting the zoom level can help you see the entire page. Here's how:

1. Open the browser you're currently using.
2. Hold the CTRL button and press the + key to zoom in.
3. Hold the  CTRL button and the - key to zoom out.

Next, navigate to the Reconciliation page to check the scroll bar. If you're still facing the same issue, log in to your company via private browsing or incognito mode. This will help you determine if a webpage display issue is causing the scroll bar to not appear.

Here are the shortcut keys in each browser:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

Once signed in, return to the page you're working on. If this works, clear the cache of your regular browser to free up space and optimize the browsing performance. Alternatively, use a different supported browser to determine if the one you're using is the issue. 

Refer to this article for insights on the optimal setup for your browser and display settings: Unable to see the entire page in QuickBooks Online.

In the event that you experience performance issues in QBO and discrepancies in your reconciliation, consider utilizing the solutions offered in these resources. Feel free to explore each link for more in-depth information:

• Why is my QuickBooks Online slow?
• Fix issues the first time you reconcile an account in QuickBooks Online
• Fix issues for accounts you've reconciled in the past in QuickBooks Online
  
  

Stay in touch if you need further assistance navigating through QBO or have additional questions about reconciling your account. I'll get back to provide the assistance you need. Have a good one, shelley.

Quickbooks, shame on you. This is not a browser issue, it's a Quickbooks Issue. I have been reconciling for several days now and all of a sudden the scrolling stops working. The only way to solve is to close Chrome and start over. It has nothing to do with zoom or the other items you mentioned. Incognito is a terrible suggestion because it requires us to Connect our accounts all over again. Get yourself together!!!

I have the same issue, running chrome on windows 11.  Tired all of the suggestions of full screen, zooming in/out, still no dice.  Didn't have a problem last month. 

Once again something that was working perfectly fine, now suddently not working.  Not happy.

I appreciate you following the suggested troubleshooting steps to resolve the issue, Giffola. Let me guide you to the appropriate support for the problem you're encountering while reconciling your accounts.

Currently, our product engineers are investigating an issue where users are unable to scroll to the bottom of the reconciliation window. While our team is diligently working to find a permanent resolution for this matter, I suggest contacting our Customer Care Team so they can add you to the list of affected users. This will ensure that you receive an email notification once an update is available.

Here's a step-by-step guide on how to reach us:

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

You can check out our support hours in this article: QuickBooks Online Support.

Once the issue is resolved, here's a guide on ensuring your QuickBooks accounts correspond to your real-life ones: Reconcile workflow.

If you have any other concerns while reconciling your accounts in QuickBooks, feel free to come back to this thread. We're here to help you, Giffola.

I followed the steps and opened QB in the Mozilla Firefox Private Browser and gained the scroll bar back in the Reconcile window, however, once I manually entered a "Transfer" transaction and went back to the reconcile window, the scrollbar is gone again.

We appreciate your effort in performing the suggested troubleshooting above, FULLER_TRANSPOR.

We currently have an ongoing investigation regarding the missing scroll bar from the reconciliation page, which prevents you from seeing all your transactions from the list. Our product engineers are deliberately working to resolve this matter so you can begin reconciling your account seamlessly.

However, we don't have the exact time frame for the fix. Hence, I recommend contacting our technical support team during support hours. They will add you to the lists of affected users to receive relevant updates via email.

Here's how:

1. Click the Help (?) icon.
2. Head to the Search tab and pick Contact Us.
3. Choose a topic you need assistance with or Ask about something else to enter a short description of your concern.
4. Select either Start a chat or Get a callback to connect with an expert.

On the other hand, you might want to browse this material for guidance on fixing beginning balance discrepancies when reconciling, depending on your situation:

• Fix issues the first time you reconcile an account in QuickBooks Online
• Fix issues at the end of a reconciliation in QuickBooks Online

We'll be here to lend a hand if you have future concerns when reconciling your account in QuickBooks Online. You can add a reply to this thread or post your queries directly on the Community page.

Same here--sorta. I seldom use QBO in a browser. I use the QBO desktop app. The missing scroll bar had me pulling my hair. The discussion above only talked about QBO in a browser. I found that if I turned Desktop View off, the reconcile scroll bar reappeared. Strangely, when I turned Desktop View back on, the scroll bar was there too. So the workaround for QBO desktop app users is to toggle the Desktop View. 

I seldom use QBO in a browser so it is frustrating to see the advice on this question and many others not mention QBO in a browser. But I have the same problem: no scroll bar in reconcile. I found a workaround: toggle "Desktop View" on or off. Now the bar appears (in both Desktop View on and Desktop View off. Strange. 

you're absolutely correct its a quickbooks issue. i'm having the same problem and of course can't connect with support.

great suggestion unfortunately the call back option is unavailable. this program is terrible and i highly regret ever signing up for it.

I hear your sentiments, TGSellen. I will ensure that you have all the resources and guidance you need to seamlessly connect with our dedicated support team. Our goal is to provide you with the best service possible and promptly address the issues you are experiencing, similar to other users in the thread. 

At this time, there is an ongoing investigation regarding the missing scroll bar on the reconcile page.

Since you were unable to reach our Customer Support Team because the callback option was unavailable, I suggest contacting them again during their support hours. They are available Monday to Friday from 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT for Plus, Essentials, and Simple Start subscribers. For Advanced, assistance is available at any time and day. This way, they can add you to the list of affected users and ensure you receive timely notifications once the issue is resolved. Here's how:

1. Go to the Help menu.
   
   
   
   
2. Tap the Search tab and click Contact Us.
   
   
   
   
3. Enter a brief description or provide INV #107501 for reference. Then, press Continue.
   
   
   
   
4. Choose to Start a Chat or Get a Callback.
   
   
   

I appreciate your continued patience while we're working on a permanent solution to fix this problem. Please know I'm only a post away if you have other questions about reconciliation or running reports in QuickBooks Online. Your satisfaction remains our top priority, and we are here to assist you at every turn, TGSellen.