Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
posted
Hello there, @crs9654. I appreciate you sharing your concern in detail. Let me route you in the right direction to ensure you can scroll and check your transactions properly.
A similar case has been reported wherein customers are experiencing challenges scrolling to the bottom of the reconciliation window. The window will automatically scroll back up. I recommend contacting our QuickBooks support so that they can add you to the affected users list.
To contact our support team, please follow the steps below:
- Hover over to the Help menu and click the Search tab.
- Click Contact Us.
- Select a specific topic or Ask about something else, and type in a short description in the box provided.
- Click Continue, then choose the Chat or Callback option.
In the meantime, you can add filters in the reconciliation window to narrow down the transactions displayed, allowing you to access needed line items.
For additional reference, you can check out these articles as a guide to reconciling your accounts:
- Learn the reconciliation workflow.
- Fix issues the first time you reconcile an account.
- Enter and manage opening balances.
If you need follow-up assistance reconciling your account, I'm always here to support you. You can click the reply button below.
