How do I stop my bank account from reactivating? I have changed the status to inactive under chart of accounts but it reactivates every night and pulls in transactions.

It's good seeing you here in the Community!

Let me provide you with some information about making your bank account inactive in QuickBooks Online (QBO).

Please note that before making your account inactive, you'll need to disconnect it first from online banking. This action will prevent your account from pulling transactions from your online bank to your QuickBooks bank feeds. 

Moving forward, ensure that there are no bank errors before disconnecting your account. If there are errors, make sure to fix them first before you disconnect. 

Here's how to disconnect:

1. Go to Transactions, and click Bank transactions.
   
   
2. Choose the tile for the bank account you want to disconnect.
   
3. Click on the pencil icon, then hit Edit account info.
   
   
4. Tick on the Disconnect this account checkbox.
   
5. Once done, click Save and Close.

Finally, you can now make your account inactive.

Furthermore, I'm adding this article if you change your mind and want to reactivate your account: Make an account active again.

Return to this post if you have other concerns about disconnecting and deactivating your account in QuickBooks Online. I'll be here to lend a hand.

Thank you for your response. I'd already taken that step. The bank account no longer shows under bank transactions, but transactions are still being pulled in. 

You can rely on me, Fprental. I'm here to provide additional insights about inactivating bank accounts in QuickBooks Online(QBO). 

I appreciate you for performing the steps to disconnect and inactivate your bank. Since the bank transactions are still showing up, I recommend contacting our QBO support team to determine what's causing this issue. They have the necessary tools to handle such concerns.

Here are the steps to speak to our live representative:

1. Click the Help menu.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select QuickBooks Online Support, then click Contact us.
5. Click Ask about something else, then enter your concern.
6. Choose between Have us call you or Chat.

Additionally, I suggest working with your accountant if you need to make an account inactive on your chart of accounts to ensure accurate bookkeeping.

I've also included these articles to help you review your account and ensure it matches your bank and credit card statements: 

• Categorize online bank transactions
• Reconcile an account

If you need further assistance managing your bank and bank transactions in QBO, let us know in the comments. We're always here to help you out. Stay safe!

Did you get an answer?  My client has an old, closed bank account that keeps reactivating when she pays her payroll tax in Quickbooks Online

Thank you for reaching out, let me provide some information about the sudden reactivation of your closed bank accounts in QuickBooks Online (QBO).

First, go to the audit log and make sure that someone made changes to your accounts. Here's how

1. Go to the Gear icon

2. Under Tools, click Audit log.

3. From there, you can see the changes made to your account.

However, if no changes are found, I suggest reaching out to our customer support team. They are equipped with tools to help you check your account internally and investigate this issue further.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either of these tabs:

• Assistant tab and select Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

I hope this post finds you well. Please keep us posted if you have any inquiries about managing your QuickBooks account. We'll be here to provide you guidance 24/7 and ensure you have the best experience with QuickBooks.