How to Manually Enter in a Fraud Adjustment to a Credit Card in QBO

I'm here to help enter the fraudulent adjustment, Brandon.

When tracking the fraudulent transactions in QuickBooks Online, we'll have to add them as Credit Card credit, not a deposit. Here's how:

1. Go to the + New button.
2. Select Credit card credit.
   
   
3. You can leave the Payee field blank.
4. In the Bank/Credit account field, select the credit card account you received the refund.
5. Select the date in the Payment date section.
6. In the Category details section, select the bank account that credited the amount.
7. Enter the amount.
8. In the Memo/Description column, we can add a note that this transaction is a fraud adjustment.
9. Click Save and close.
   
   

Additionally, it's recommended to review and reconcile your bank and credit card accounts periodically. Doing so ensures that your records are up-to-date and free of errors.

Please keep us posted if you need additional help tracking and managing your credit card records in QuickBooks Online. We want to ensure your books are accurate.

Hi Charlene, 

It appears you do not understand the question? I already have a credit card in QBO and it has years of transactions. There was a fraud on my credit card that the credit card reimbursed me. QBO is not automatically pulling it from the credit card and I need to enter in the deposit manually. 

You provided instructions on setting up a new credit card which was not helpful at all. 

Hi there, Brandon.

I'm here to share some details about creating a fraudulent adjustment in QuickBooks Online.

A Bank deposit is a feature that we can use to hold an amount of money at a bank for a specified length of time. We can only use Bank as Account Type when using this transaction. Since we're recording a credit card fraud reimbursement, we'll have to use the Credit Card credit feature in QuickBooks Online.

To accurately record the adjustment in the program, I've updated the steps above.

Also, I've added this article that'll help you record credit card payments in multiple ways so you can keep track of your expenses and maintain accurate financial reports: Track Payments to Credit Cards in QuickBooks Online.

Please keep us posted if you need additional help managing your transactions in QuickBooks Online. We're always here to help you out.

That worked thank you

Glad to know we're able to provide the solution that you're looking for, Brandon.

If you need additional help in managing and running reports, please let us know. We're always here to help you out.

I've also added our View All Help article for future reference. There, you can search topics that'll help you in completing your other QuickBooks tasks.

Have a great day ahead!