Hello,

It's April 6, 2023 and this issue of PayPal refunds not syncing to QB online is still not fixed!?!?

This has been going on since 2020! What is happening with this? Is there really anyone working on this issue?

I can't believe I have to pay for this service that rarely works correctly. Someone please make something better! It shouldn't be this difficult. 

I understand how you feel, @pturzo. Know that this isn't the experience we want you to have while utilizing the service. 

I checked here and see that the problem has been resolved for all impacted companies. Since this is still happening on your end, I recommend contacting QuickBooks Online Support to report the problem. Please follow the steps provided to Contact Support:

1. Sign in to your QuickBooks Online company. Select Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

You may visit these links to guide you on how to categorize your transactions and reconcile your account flawlessly:

• Categorize and match online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

Please let us know if there is anything that we can do to assist.

I just discovered this issue. Is this still a known issue?

Hello there, @learning.

As per checking, the update for the investigation of the reason for connecting the PayPal not syncing was closed. However, you can contact our customer support team to request to re-open the investigation if the issue persists on your end.

Here's how you can reach them:

1. Select the Help icon and click the Search tab.
2. Select Contact Us.
3. Provide a brief description of the issue, then Continue.
4. Choose between Chat with us and Have us call you.

I'm always here to help you if you have additional questions about connecting the PayPal not syncing. Keep safe, and have a good one.