I accidentally mass inactivated all clients, is there a way to mass activate them all back?

thervsolution-gm · ‎March 31, 2023

AbegailS_ · ‎March 31, 2023

Hi there. I can help you reactivate your customers.

Currently, the option to mass activate your client is unavailable. You can do it manually.

Here's how:

On the left pane, click Sales.
Select the Customers tab.
Click the Gear icon above the ACTION icon.
Put a mark next to Include inactive.
Find the customer and click the Make active link in the ACTION column.

See this article for more details: Add and manage customers in QuickBooks Online.

If you need to send statements to show customers summaries of their invoices, payments, credits, and balances, here's how to create and send customer statements in QuickBooks Online.

Let me know if you need further help to reactivate a customer. I'm always here to help. Have a great rest of the day!

View solution in original post

AbegailS_ · ‎March 31, 2023

Hi there. I can help you reactivate your customers.

Currently, the option to mass activate your client is unavailable. You can do it manually.

Here's how:

On the left pane, click Sales.
Select the Customers tab.
Click the Gear icon above the ACTION icon.
Put a mark next to Include inactive.
Find the customer and click the Make active link in the ACTION column.

See this article for more details: Add and manage customers in QuickBooks Online.

If you need to send statements to show customers summaries of their invoices, payments, credits, and balances, here's how to create and send customer statements in QuickBooks Online.

Let me know if you need further help to reactivate a customer. I'm always here to help. Have a great rest of the day!

thervsolution-gm · ‎April 02, 2023

Thank you!!!

MichelleBh · ‎April 02, 2023

We are delighted to assist you, @thervsolution.

I am happy to hear that the steps provided by my colleague Abigail assisted you in reactivating your clients.

We're available 24/7, so feel free to post any QuickBooks-related inquiries in our Community. We are always eager to assist. Keep safe.

JC Beans · ‎December 17, 2023

I'm really trying to understand why this question is marked solved. This issue is possibly the most frustrating thing I've encountered in the many years I've been working with Quickbooks, and that list of things they need to fix is very long. It becomes more and more clear each day that the people programming QB online don't understand accounting and how big the headaches they create are. So let me get this straight. I inactivate thousands of clients because it looks like there is nothing outstanding for them. End up needing to change some deposits to another account and suddenly I realize that when I inactivated those thousands of clients, QB decided they would create a bunch of new invoices for those clients, since the original invoices had been deleted...for a reason. But wait, it gets better. QB created hundreds, possibly thousands of invoices and the best part is I can't edit them unless the client is reactivated. Oh but here's the cherry on top. You can't mass re-activate the clients to fix this issue. So QB really thought people would just want invoices created for them on the date the customers were deactivated and then to block the ability to edit or delete those invoices unless the user makes the customers active again, which you now get to do one by one for thousands of customers. Unbelievable. The fact this is marked solved makes it even more infuriating. I'm tired of people giving advice on here that don't even remotely solve the issue someone is asking about and then the question getting marked solved. It doesn't help anyone.

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This is what I call the decade of incompetence. Combine that with Stagflation.

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I accidentally mass inactivated all clients, is there a way to mass activate them all back?