I am missing a credit card transaction. How do I find it? Every other transaction is fine, its just one purchase. Very odd

Hi there, stephengroeschel.

I’ll guide you through the process on how to find the missing credit card transactions. Let’s go to your register to check the filter as this can affect how the data is shown in your account.

Here’s how:

1. In your company, tap the Accounting menu on the left panel and select Chart of Accounts.
2. On the All Lists page, choose your credit card account and click the View register link under the Action column.
3. This action will open the register.
4. Press the Funnel icon to show more details
5. From there, change how you filter the account. For example, All dates for the Date and All for the Transaction Type.
6. Click Apply to reflect the changes.  

If you continue to get the same result, I recommend running the troubleshooting steps in this article: What to do if you can’t find downloaded transactions in QuickBooks Online.

To help with your future tasks, the links below will guide you on how to manage downloaded entries. You’ll also learn how to resolve when you encounter online banking errors.

• Categorize and match online bank transactions
• What to do if you get a bank error or can't download transactions in QuickBooks Online

Keep me posted if you still have questions about online banking transactions. I'll make sure to get back to you as soon as I can. Have a great rest of the day.