I am unable to connect my Business Navy Federal bank account. Is asking to write where I want the notification to be sent to. I am unable to write in the box the address

Hello there, alwaysforwardtog.

I'm here to help you connect your Navy Federal bank account to QuickBooks Online bank feeds. 

Before we proceed, can you please let me know at which part of the process you were asked to write where you want the notification to be sent? Any additional information about your concern would help provide the most accurate information and assist you better.

I'd like to inform you that we haven't received any other complaints about being unable to connect Navy Federal business bank accounts to QuickBooks Online. Therefore, I suggest checking with your bank if there's any ongoing maintenance issue. You can also ask for guidance from your bank about the notification message you received.

Once everything's all set, connect your bank account to QuickBooks again. This time, use your bank's specific URL.

1. Go to Transactions, then select Bank transactions.
2. Select Link Account.
3. Enter the URL of your bank in the Search field, then select the bank.
4. Enter your credentials in the Login and Password fields, then select Continue. 
5. Select the account that you want to connect and date to pull transactions from the dropdown. Then, select Next.
6. Configure your account as desired.

For more information on connecting your bank account to QuickBooks Online, please refer to this article: Connect bank and credit card accounts to QuickBooks Online.

After successfully connecting your bank account, please review the transactions to ensure they are under the right accounts. You can use this guide to do so: Categorize online bank transactions in QuickBooks Online.

Please feel free to reply to this message if you have any further questions about connecting your bank accounts to QuickBooks. I am always here to help. Stay safe!

@alwaysforwardtog 

You can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) for the time being.

https://www.moneythumb.com/?ref=110

I'm experiencing the same issue. I think the root cause is NFCU has member use the same credentials to access both personal and business accounts. Once authenticated to the member portal, personal accounts are displayed first by default. I have to select a dropdown menu option in the upper righthand corner of the window to access my business accounts.

When I sign into NFCU through QB Online when trying to link the accounts, only my personal accounts are displayed and there is no option to select the business accounts. I think this is related to the requirement to select the dropdown in the portal and switch to the business account view.

Please let me know if anyone else has experienced this issue and/or has found a resolution.

Hello there, TheMiddleburgTherapist. I understand you're facing issues connecting your Navy Federal Credit Union (NFCU) business account to QuickBooks Online (QBO). I'm here to help you resolve this issue as soon as possible.

I noticed that the bank only connects personal accounts. It could be due to the account connection restrictions in place. To confirm this, I recommend contacting the NFCU support team. From there, you can verify the type of accounts you can link to QBO.

If NFCU allows personal and business accounts, let's check if this is a cache-related issue. Sometimes, excessive cache can prevent a successful connection between your financial institution and QuickBooks.

To troubleshoot this, I recommend logging in to your QBO account using a private browser. It ignores websites from using cookies and doesn’t record any history and data. Use these shortcut keys on your keyboard to access incognito mode:

• Safari: Control + Option + P
• Google Chrome: Press Ctrl + Shift + N
• Firefox or Internet Explorer: Ctrl + Shift + P

If you successfully link your business account, clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a  different supported browser.

Alternatively, we can manually upload your transactions to QuickBooks if you need to work on your records as soon as possible. 

After bringing in all your entries, we can start categorizing them for your books. Then, reconcile your accounts to ensure they match with your bank statements.

Let me know if you have more questions about linking your bank account. I’m just a post away. Have a good one.

Here to say QBO has suddenly stopped linking to my NFCU business account and I'm seeing the same thing - only the option to connect to my personal accounts. Will now try to contact NFCU but am following here to see if there are any updates.

Hello there, @cofly13.

I appreciate the effort of contacting your bank to find a fix for the issue in linking it to QuickBooks.

While updates are unavailable, you can read this article to learn what to do if you see error messages or don't see recently downloaded bank transactions: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Check out this article to help you match your bank and credit card statements to QuickBooks Online (QBO): Reconcile an account in QuickBooks Online.

For additional questions about managing your bank connection to QBO and for updates, leave a reply below. I'll be willing to lend a hand. Keep safe always.

I have had this problem for years. After trying the last two years I was told that the two were not compatible and was refunded for the last 24 months.

The exactly thing happen to me and I'm unable to  link my business account. It's so annoying.

Hi @Solange2, thank you for reaching out to the Community.

Before that, we understand the frustration of not having this process as anticipated and the significance of linking your business account in QuickBooks Online.

We recognize the importance of Federal Navy Bank showing the Business Checking account to connect. Although we do not have a specific timeline for the resolution, our engineers are working diligently to resolve this issue. If you haven't already done so, I recommend contacting our phone support team who can add you to the list of affected users after gathering your details. These are the steps:

1. Access your QuickBooks Online (QBO) company, go to Help (?).

2. Choose either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact us to connect with a support expert.

3. Select the preferred method of contact (phone or chat).

Additionally, here are some articles that you can read to help speed up the review process of categorizing and reconciling your accounts:

• Categorize online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

I'm only a comment away if you have any questions or clarification about connecting the Business Navy Federal bank account in QuickBooks Online. Take care always!

Can u call me on my cell phone I'll tel u Al my info over phone call pls [removed]

Let me route you in the right direction for support, Chieflouis69.

Before that, I'd like to ask what your specific concern is when using QuickBooks. You can freely share them here in the Community space, and we'll be around to provide assistance.

I'll also guide you on how to get a callback from our live technical support team, so they can help you out with your concerns.

Here's a step-by-step guide on how to reach us:

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

You can check out our support hours in this article so your concern may be addressed promptly: QuickBooks Online Support.

You can also refer to the articles here for help with banking matters in QuickBooks.

Come back to this post if you have any other questions about banking or reaching out to our support team, Chieflouis69. I'll be right here for you.

Log in through the usaa Investments and insurance link on QB and see if this works.

Log in through the usaa Investments and insurance link on QB and see if this works.

I'm having the same issue. I cannot connect my NFCU business account to QBO. It only shows my personal accounts. 

Thank you for joining the thread, Nomad5326, and I appreciate the steps you've taken.

We've received similar reports about the issue, and we thank you for bringing this matter to our attention. Currently, there is an ongoing investigation into connectivity issues with Navy Federal Credit Union bank accounts in QuickBooks Online, resulting in some accounts not appearing. Rest assured, we have a dedicated team diligently addressing this matter.

To ensure that you are kept informed about the progress of the investigation, we suggest reaching out to our support team. By following these steps, you can be added to the group of affected users and receive updates via email:

1. Go to the Help menu.
2. Select the Search option.
3. Click on the Contact Us button to provide details of your concern.
4. Proceed by clicking Continue. 

Additionally, we wish to draw attention to pertinent resources within QuickBooks that could greatly aid your bank transactions, ensuring comprehensive financial management:

• Categorize online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Your patience and understanding are invaluable as we endeavor to rectify this matter. Should you require further guidance, specifically in managing your bank transactions or any related inquiries, please don't hesitate to respond below. We are committed to providing you with prompt assistance.

is this still an ongoing issue?!

Is this still an issue?  I am joining Navy Federal Credit Union and will need Quickbooks integration...

Any resolution yet?

Thanks for joining the thread, @jbr95. I appreciate your patience while we work on the issue with connecting your Business Navy Federal bank account to QuickBooks Online.

After looking into it, I can confirm that this issue is still ongoing. Please rest assured that our engineering team is actively working on a solution to resolve this matter as quickly as possible.

If you haven't contacted our phone support yet, I recommend doing so. They can add your account to the list of affected users and notify you when the issue is resolved.

Here's a step-by-step guide on how to connect with them:

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

Additionally, to help you navigate QuickBooks Online more effectively, I want to share some articles that could be useful for you in the future. These resources provide valuable information on categorizing and reconciling your accounts, which can help streamline your financial management:

• Categorize online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Remember, I’m only a comment away if you have any questions or need further clarification about connecting your Business Navy Federal bank account to QuickBooks Online. Your satisfaction is important to us, and I’m here to assist you in any way I can!