Thanks for getting in touch with the Community, info1921.
Since you're encountering a "We can't connect to this provider right now. Select a different provider to connect." message when trying to connect an account, I'd initially recommend checking with your bank to identify if there's any issues on their end which could be causing this.
You can sign in to the account on their website and check for any messages, notifications, or etc. There's also the option of getting in touch with their support team to discuss the situation. If you find anything that needs to be addressed by you on your bank's side, be sure to address each thing before trying to reconnect in QuickBooks.
If the message continues displaying, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if the message continues displaying.
Here's how to access incognito mode in some of the most commonly used web browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Option + P
If your message isn't displayed while browsing privately, it's safe to say this problem's being caused by the browser you're using. It can be fixed by clearing cached data and Intuit-specific cookies.
In the event it continues displaying while browsing in incognito mode, you'll initially want to try switching to another browsing application.
Here's a list of supported browsers
- Google Chrome - version 78 or newer
- Mozilla Firefox - version 76 or newer
- Microsoft Edge - version 79 or newer
- Opera - version 68 or newer
- Samsung - version 10 or newer
- Safari - version 12 or newer
You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
In the event you've found no problems that could be causing this with your browser, you can also try disconnecting the account, then reconnecting it.
If none of the above-mentioned troubleshooting processes resolve your message, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
I'll be here to help if there's any questions. Have a great Wednesday!
