I can see how the duplicate entries affected your banking records, norenjen000. We'll have to exclude them to resolve the issue.
Before we start, can you provide the name of your financial institution? This is to check for any reported issues similar to what you're experiencing.
In addition, duplicates may sometimes occur when transactions automatically update from your bank after you’ve manually uploaded them. There are formatting issues or errors in the import process. Adding transactions instead of matching them will create duplicate entries.
When you're ready, let's proceed and exclude the entries. Here's how:
- In your company, head to the Banking menu on the left panel and choose Bank transactions.
- Tap the Blue tile icon and select your account from the list.
- Go to the For Review tab and tick the boxes for transactions you wish to remove.
- Tap the Exclude button.
This action will move the entries to the Excluded tab. Here's an article that goes through the process in detail: Exclude a bank transaction you downloaded into QuickBooks Online.
After performing the steps above, categorize the downloaded data to the correct account to facilitate an easy reconciliation process.
In the event that your downloaded transactions are missing or if you experience any online banking errors, the following links contain solutions to fix them:
Fill me in if you have other banking-related concerns or additional questions about managing your downloaded data. I'll get back to provide the assistance you need.
