I have an error message that my reconcile balance is off by $1448.84 which looks like two different checks that were deleted due to double entry. How do I fix this?

Resolving reconciliation issues is essential for effective staff management, @smith-catherine. It plays a critical role in maintaining the integrity of financial records, which is vital for informed decision-making and overall organizational health. At QuickBooks, we are committed to providing our customers with a seamless experience, ensuring that they can navigate their financial processes with ease and confidence. We understand that reconciliation can sometimes be a complex task, but it is one that we take seriously. Therefore, let’s collaborate to resolve this matter together, leveraging our resources and expertise to find a solution that works best for you.

When you begin the reconciliation process in QuickBooks, you will receive a notification if any changes have been made that impact your starting balance. If you see this alert, simply click on the We can help you fix it link to view your discrepancy report. Take your time to thoroughly examine the report and determine if any adjustments are needed to maintain the accuracy of your records.

Please see the photo below as your reference:

When you open the discrepancy report, review the previously reconciled transactions and compare them with your bank statements. If the deleted checks were reconciled from the previous period, you may need to redo your reconciliation.

You can check out this article to help you gain more insights on how to resolve errors or discrepancies when reconciling: Fix issues for accounts you've reconciled in the past in QuickBooks Online. 

Please feel free to reach out if you require any additional assistance with your reconciliation process, @smith-catherine. I want to ensure that you have all the support you need to navigate this effectively. Your success is important to us, and we are here to provide guidance every step of the way. Don’t hesitate to ask if you have any questions or need further clarification by hitting the Reply button below.