I haven't been able to update my transactions. I was told they were having a technical issue connecting to Truist Bank. Anybody else having this issue or just me?

Automatically downloading bank transactions is one of the most important features in QuickBooks Online, Chris. Allow me to offer my help with your question about bank connections in QBO.

I'd also like to ask if you're getting a specific error message when downloading or syncing your account in QuickBooks Online. This is just to check if we have an open alert that's related to your issue. 

If you're seeing Error 324 or Error 103, I want to let you know that we've received a few similar reports about these errors occurring with Truist Bank accounts. Our engineering team is currently investigating the root cause of these issues so they can develop a permanent solution.

In the meantime, we need to add you to the list of affected users so we can notify you as soon as the issue is resolved. 

For us to do that, please reach out to our support team directly through the chat or phone options available in your QuickBooks Online account. I'll share the steps on how you can contact them: 

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
5. Click Ask about something else, then enter a short description of your concern.
6. You can also provide INV-110128 for Error 324 or INV-110228 for Error 103 as a reference number so they can immediately locate the investigations.
7. Choose between Have us call you or Chat.

If you're not getting any of the error codes, you can follow the steps in this article on how to resolve common banking errors in QBO: Bank Errors And Missing Transactions In QuickBooks Online.

You may find it useful to bookmark these articles for future reference when using the online banking feature:

• Set Up Bank Rules To Categorize Online Banking Transactions In QuickBooks Online
• Exclude A Bank Transaction You Downloaded Into QuickBooks Online

Feel free to come back to the Community whenever you have other inquiries about syncing banking data, categorizing transactions, or using QuickBooks for your bookkeeping. We're always available to address any other concerns you have.

@chris-iller 

Try opening your QBO account on any private/incognito browser.

Let me clarify...

I haven't been able to transfer my transactions with ANY of my Truist Bank accounts.  After a couple days of this, I DID contact help via online chat.  They told me that it wasn't my system...it was Quickbooks having the issue.  They told me they were working on the issue and should have communication restored with Truist Banks shortly.  At the longest...2 to 3 days.  It's been over a week.  I've contacted the online help several times, and the new people I talk don't seem to believe me and after they investigate, they realize that what I said was correct, and then tell me again that it will be 2-3 days before communication with Truist is restored.  It's been over a week.  I'm paying for a service I can't use.  Anybody else having this issue?

I forgot to mention...I am not receiving ANY error messages.  So I have no error codes to share.  Each of my Truist accounts is marked with an orange icon with an exclamation point.  But that's it.  No error messages.

It's not my account or browser.  I was told they are having a nationwide communication issue with Truist Banks and they are working on it.  My specific connection is not the issue.  At lease that's what they told me.

I did go ahead and try it on other computers.  Same issue.  No connection to that bank.

But again...Quickbooks staff told me it was their issue.  Nobody with Quickbooks can connect with Truist Banks.  I'm not sure why nobody believes me.