Hey there, @Userke. 

Thanks for chiming in on this thread. Let me point you in the right direction to get this handled. 

The best route would be to contact our Customer Support Team so that we can review your account with you to see why this is happening. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Hit the Contact Us button/hyperlink. 
3. Enter your question and click Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

Keep us updated on how the call goes. I'm only a post away if you need me. Have a splendid day! 

Yeah. they did. The first guy did not even understand any of it. The supervisor understood and looked at it, but couldn't find anything. They opened an investigation. I'm so tired of this software. It is full of bugs and errors. Impossible to use.

Hello, I have accountant access of my client QuickBooks and I have reconciled everything in QuickBooks ,When my client try to edit any expense or income category then transactions unreconciled in QuickBooks, Can you tell me why this is happening ????

Let me clear things out for you on changing a reconciled account, Usman3.

As previously stated by my colleague, changing the category type won't affect your reconciliation. You'll only have an issue once you modify the amount. 

You can consider opening the Audit Log report to check what happened to the account. It gives you a clearer picture of your transaction history. 

Before we proceed, make sure you have admin rights or the access level is set to All (Standard). This is to ensure you have permission to view the activity log. 

To open the report:

1. Go to the Gear icon at the top of your company to choose Audit Log.
2. Click on the User drop-down and set it to All Users or select your client's name.
3. Input the date you want to view the report.
4. In the Events section, select the All Events button.
5. From the list, look for the transactions you're working on.
6. Head to the History column and click the View link to see more details.

For more insights into this built-in feature, see the following article. It includes a video for visual reference: Use the audit log in QuickBooks Online.

This link provides a list of topics that will help you through banking-related activities such as making deposits, troubleshooting banking issues, and fixing reconciliation discrepancies: Find help with bank feeds and reconciling accounts. 

Keep me posted if you need further information about reconciling an account or have other QuickBooks concerns. I'd be delighted to answer them for you. 

Can I go back to the "excluded" transactions, undo them then match them to transactions that have already been reconciled without it changing anything?

Hello there, MoparVirgo. Let me assist you on how to handle your transaction in QuickBooks Online.

You can undo excluded transactions from the "Exclude" tab, if you want to match them with reconciled transactions, you'll have to undo them within the Bank Register. 

Here's how:

1. Navigate to Accounting > Chart of Accounts.
2. Click the View Register link for the bank account.
3. Filter the funnel by Reconcile Status, Transaction Type, Payee, and Date.
4. Click the Apply button.
5. Locate the transaction and look for the letter C in the Reconcile Status (indicated by a checkmark) column. This word means Reconciled.
6. If necessary, edit the transaction and then click Save.

Before doing so, it is better to refer to your bank statement since this process allows you to reconcile them properly without impacting your previous and future reconciliation status.

Just in case you're having issues with your reconciliation, you can check out the instructions under the Fix issues during a reconciliation in the QuickBooks Online article reference in fixing the errors.

Keep me informed if you have other matters about deleting and reconciling transactions in the bank register. I'll look forward to your response. Stay safe and well!

I have some false payments that were imported into my QBO that need to be deleted.  We are an automotive repair.  If we void a payment or refund a payment in our automotive software, it imports into QBO as a payment instead of a void or refund. Our bookkeepers did not catch this problem.  They have reconciled our books and now I have over $100,000 in false payments which reflect as credits on my customers accounts in QBO. When I try delete them in my customers profile it says:

This transaction has been deposited.  If I want to change or delete it I must edit the deposit it is on and remove it first.  When I go to the deposit in the bank register it matches by bank statement.  There are usually multiple customer payments in a single bank deposit.  My unapplied cash payment income needs to be cleaned up and is mostly false payments but I don't know how to do it.  My bookkeepers that I have now fired say its no big deal to just run my reports is accrual and it will go away.  We are a cash-based company and file taxes as Cash.  Help!

Good afternoon abco1,

Thank you for reaching out to our QuickBooks Community! For this situation, we recommend using our Proadvisor services to see the best practices for your business. You can connect with one of our accountants in your area where many even offer a free consultation. Use the link below to find an advisor. 

1. .Go to this Find my Accountant link.
2. In the Find an expert in section, choose what you're looking for, then use your search field to enter a City or ZIP code.
3. Select Search.
4. Browse through the results and find one that works best for your business. You can click on each ProAdvisor profile to learn more about them.

If you have any other questions, I'm just a post away. Have a wonderful day!