I scanned a receipt three times but Quickbooks don't show it in my list of receipts.

Hello there, Oliver.

I understand how frustrating it can be to scan a receipt multiple times and still not see it appear on the screen. Let's troubleshoot this issue together and get your QuickBooks app working smoothly again.

This issue is often caused by cached data or temporary files stored in the app, which interfere with the display of scanned receipts.

To begin, let's log in to your QuickBooks Online (QBO) account using a web browser to verify that the receipts are available.

If the receipts are visible in the web browser, we can refresh your QBO app, as it removes the older cache that causes this odd behavior. Here's how you can do it:

For iOS:

1. Go to Settings, then tap General.
2. Click iPhone Storage, then tap the QuickBooks Online app.
3. Select Offload App.

For Android:

1. Go to Menu ☰, then tap More Options ⋮.
2. Select Settings, then Refresh Data.
3. Click YES to confirm.

If the issue persists, I recommend contacting our Live support team for assistance. Our experts will review the situation in detail and ensure the app functions properly to scan your receipts. Please ensure to check their available hours so they can address your concerns promptly.

If you have any further questions, please don't hesitate to reply. The Community team is always here to help.