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kmadsen4
Level 1

If I enter transactions via my phone why are they are not syncing with the application on my computer. How can I get them to sync?

Some transactions sync others do not so I have to keep going back to double check if they have been entered or not.  Taking way too much time.
3 Comments 3
jenop2
QuickBooks Team

If I enter transactions via my phone why are they are not syncing with the application on my computer. How can I get them to sync?

All new information entered in the QuickBooks Self-Employed mobile app is automatically synced to the web version, kmadsen4. Let's sort this out so you don't have to double-check every time a new transaction is recorded.

 

Please note that there are a few factors that can affect or delay the transactions from showing up on your computer after recording them in the mobile app. I'll share the steps to help address any sync issues.

 

First, ensure you are using the same login credentials in both the QuickBooks Self-Employed mobile app and the web version. 

 

Second, refresh the data by logging in and out of your QuickBooks Online account. This will help ensure all new information is properly synced to your computer.

 

Lastly, too much cache or saved data can cause syncing issues. In this case, follow these steps on how to resolve common browser issues when working in QuickBooks:

 

  1. Use a private/incognito browsing session or restart your browser.
  2. Clear your browser's cache.
  3. Add Intuit as a trusted site.

 

In addition, you can also use these articles as additional guidance when using QBSE for your business:

 

 

If you have any additional questions or need further assistance when recording transactions and estimating taxes in QuickBooks Self-Employed (QBSE), please don't hesitate to reach out to the Community for additional support.

kmadsen4
Level 1

If I enter transactions via my phone why are they are not syncing with the application on my computer. How can I get them to sync?

jenop2. Thanks so much I have followed the steps you provided.  

Went on a little vacay so haven't been able to see if it works but I really liked your step by step instructions.

Thanks again.

LeizylM
QuickBooks Team

If I enter transactions via my phone why are they are not syncing with the application on my computer. How can I get them to sync?

Hello, kmadsen

 

We in the Community are extremely happy that you were able to find my colleague's post helpful. We're more than happy to help you if you need more assistance.

 

If you need tips and resources to manage your QuickBooks account and finances, feel free to visit our Support page to learn more. This provides information to help your navigation experience be more effective.


Keep us posted if you have other questions or concerns. I’m here to help you out. Take care and have a great day!

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