In Transactions >> Banking I used to see both the Bank balances

It's possible that the section where you can see the actual bank balance is hidden, Greg_Fawcett.

Click the Collapse or Expand icon right below the Update button in the upper-right hand corner. 

Just in case you can't still your actual bank balance, follow these steps to check if this is caused by a browser issue:

First, switch to an incognito/private browsing session or a different browser. Follow these keyboard shortcuts to open an incognito session: 

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P  for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

You can also use any of these browsers if you have them installed in your computer. 

Second, log back in and go back to the Banking tab to check if you can already see the actual bank balance.

Third, if you can already see the amount, proceed to deleting your browsing history or stored cache. Follow the steps in this article for more details: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.

Let me also share this article with you for additional when preparing your year-end tasks: QuickBooks Online Year-end Guide And Checklist.

Don't hesitate to reach out to us again if you need more help with QBO. 

To no avail, still can't see the QB Balance. See attached screenshot. Thanks.

I'll get the help you need, Greg_Fawcett.

Since you're still unable to see the QuickBooks balance, I suggest contacting our QuickBooks Support Team. This way, they can further check and investigate the root cause of this issue. 

Here's how:

1. Go to the Help menu.
2. Select Talk to a human.
3. Type in your concern in the Type something field.
4. Click the send icon.
5. Choose I still need a human.
6. Click Contact Us.
7. Select the Send a message button.
8. Enter the necessary details, then click Continue.

Additionally, I've included an article that'll help you review your QuickBooks accounts to match with your real-life bank statements. This ensures your books are accurate:  Reconcile Workflow.

It's my pleasure to assist you. If you have other concerns or questions, I recommend sharing more details. This way, we'll be able to help you out.