income not matching bank statements

I'm committed to working with you to ensure that your financial records accurately reflect your banking transactions, @nlamb7508 .

When transitioning from an old desktop version to QuickBooks Online, it's important to ensure that the accounting method used when running reports is accurate. If the report is set to cash basis, it may include income that has been received but not yet deposited in your bank account, which could explain the discrepancy you're seeing. On the other hand, if it's set to accrual basis, it may count income regardless of whether the invoice has been paid or not.

Here's how you can change the accounting method:

1. Go to Reports.
2. Look for the Profit & Loss report.
3. Select Cash under Accounting method.
4. Click on Run report.

For more details about using Cash and Accrual accounting methods in your reports in QBO, please see this article: Choose between cash and accrual accounting methods in QuickBooks Online.

If the accounting method is correct, you can compare your bank statement to your profit and loss to identify the transactions that are contributing to the income discrepancy. This comparison can help pinpoint any discrepancies or missing entries that may be causing the disparity.

Also, you may want to visit one of our Help pages as your reference in creating and managing reports in QBO: Reports for QuickBooks Online. It includes topics about running inventory and financial reports and customizing them accordingly.

Please don't hesitate to keep me posted on how it goes. I'm all ears if you have other reporting concerns or questions about managing income and expense transactions in QBO. You can drop a comment below, and I'll gladly help.