Is anyone else having problems linking up an American express account? I called QB two weeks ago and they said they'd fix it. No progress. Frustrating.

It's not what we want you to feel, Henry. I would love to assist you with what's best for your concern.

To confirm that we're on the same page, could you provide me with any specific error message you've received on your end? Any additional information, such as screenshots, is much appreciated.

I'll be on the lookout in the comments for your response. Keep safe. 

First, thank you for your quick response.  Thanks amazing and appreciated.

This is the message I receive:

Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank

I appreciate you for letting us know more about your concern, kimmel. I'm here to provide additional details regarding the error message you've received.

Upon checking here, we've received similar cases or reports about the issue. Therefore, I highly suggest contacting our QuickBooks support team to add you as one of the affected users and receive updates through your email. 

Here's how to reach a live representative:

1. Log in to your QuickBooks Online Company.
2. Click the Help button at the top of the page.
3. Choose the Search tab, then Contact us.
4. Type in your concern, and Continue.
5. Under Callback, click Have us call you button. 
6. Enter your details.
7. Select Get a call.

In the meantime, I suggest recording your bank transactions manually to keep your books updated.

Additionally, you can check out these additional resources about excluding and matching bank transactions in QBO:  

• Exclude a bank transaction you downloaded
• Match online bank transactions 

Check out this article to learn how to categorize transactions from your bank faster: Set up bank rules to categorize online banking transactions in QBO.

Thank you for your continued patience on this. Please don't hesitate to comment below if you need further assistance in linking your bank to QBO. I'm always here to help!

I am unable to do it as well.  I hope we can get this fixed soon!  There is no option to link.. I have the account in the COA but that's as far as I can get.  I just set up a dummy register to record transactions.

Thank you for participating in this thread, vrw. I understand how challenging this is. I want to ensure that we take this matter seriously.

The investigation about the American Express card being unable to connect to QuickBooks Online (QBO) is still in progress, and there are no updates yet. I want to assure you that our engineers are working together to gather a resolution as quickly as possible.

If you want to be added to the list of affected users and receive email updates on the progress, I recommend reaching our support team. To ensure you're on the list of affected users.

Here are the steps to contact us:

1. Go to the Help (?) menu, then click Contact Us.
2. Enter a brief description of your concern and select Continue.
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

Please check out our support hours to ensure we can address your concerns promptly.

In the meantime, you can upload your transaction as a CSV file or manually upload it into QBO.

Additionally, you can visit our article to learn how to categorize your transactions in QBO.

Don't hesitate to let us know if you have further concerns about your invoice or any other QuickBooks-related queries. We're always here to help. Take care.