The error message you encountered indicates that your bank is preventing QuickBooks from connecting and retrieving your data, Karen.
To resolve this, I recommend reaching out to your bank institution directly and requesting them to allow the QuickBooks connection on your account.
If the issue persists even after speaking with your bank, you can ask your bank representative to escalate the matter using our OFX Connectivity page. Please be sure to note your case or ticket number for future reference.
In the meantime, you can keep your QuickBooks account updated by manually uploading your bank transactions.
If you have any further questions, feel free to reach out here.
