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csm1956nc
Level 1

Is anyone having issues with bank transactions being downloaded into quick book via the Update button? Balances are updating but transactions are not coming through.

 
3 Comments 3
darryllclark
Level 1

Is anyone having issues with bank transactions being downloaded into quick book via the Update button? Balances are updating but transactions are not coming through.

I am using QB-Online Payroll and cannot export my transactions to QBO, I get error message attached, is this what is happening to you?

Kurt_M
QuickBooks Team

Is anyone having issues with bank transactions being downloaded into quick book via the Update button? Balances are updating but transactions are not coming through.

Welcome to the Community space, @csm1956nc. We'll provide details to help you through this and have your latest bank transactions flow inside QuickBooks Online (QBO).

 

In situation like this, it's possible that there's an ongoing update on your bank's end and that you'll want to check their website to see possible system maintenance. We'll input the steps below:

 

  1. Go to Transactions tab, then select Bank transactions.
  2. Click Link account. A reminder, you won’t add an account, you just need the listed URL.
  3. Search for your bank and select it.
  4. Copy the URL listed for your bank.
  5. Sign in to your bank or credit card's website using the copied URL.

 

For more details, please see this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Additionally, you can check these handy articles to help you manage bank transactions, and reconcile an account inside QBO:

 

 

You can comment below if you need further assistance getting your bank transactions inside QuickBooks. We're always ready to help you out again. Keep safe!

Paul  Newman
Level 3

Is anyone having issues with bank transactions being downloaded into quick book via the Update button? Balances are updating but transactions are not coming through.

Hi there, @csm1956nc. I have the same issue with my bank transactions not being downloaded into QuickBooks. I contacted the support team, and they told me that there is a problem with the connection between some banks and QuickBooks. They are working on fixing it as soon as possible. In the meantime, they suggested that I manually import my transactions using a CSV file. This is not ideal, but it works for now. I hope they resolve this issue soon because it is very inconvenient to update my books manually.

 

Paul 

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