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BDLHOLDINGS
Level 3

Is anyone who is using QBO on iPad Pro in Chrome having issues with the formatting of the Projects pages? I am unable to access transactions links.

The text for Transactions appear on bottom left of screen, but not as working links. Note: It is located in the correct place and works correctly in Safari but other features do not.IMG_0122.jpg2EF04B77-2EE8-466C-8F5B-DFA1DD062400.jpeg

5 Comments 5
Charies_M
Moderator

Is anyone who is using QBO on iPad Pro in Chrome having issues with the formatting of the Projects pages? I am unable to access transactions links.

Thanks for coming in with us today, BDLHOLDINGS.

 

I appreciate the details and screenshot you've provided to help me understand your concern.

 

Updating your browser for Google Chrome on iPad is a good start to better isolate this issue. To do this, you can follow the instructions below:

  1. Open Google Chrome.
  2. Click the three dots icon on the top right.
  3. Choose Update Google Chrome. If this button is not visible, that means you are on the latest version of the browser.
  4. Click Relaunch to update Google Chrome.

Another way to do this is to click the three dots icon and select About Google Chrome and the browser will start to update automatically. Once the update has been downloaded, click Relaunch. Then, try accessing the Transactions links on the bottom screen of you Project page.

 

If the issue persist, we can try switching to an incognito mode in Chrome by pressing CTRL Shift N.

 

 

Learn more about managing projects in QuickBooks Online through this article: Introducing QuickBooks Projects: An Easy Way to Track Your Projects.

 

Let me know the results and don't hesitate to get back to me if you need further help. I'm always happy to assist. Have a good one.

BDLHOLDINGS
Level 3

Is anyone who is using QBO on iPad Pro in Chrome having issues with the formatting of the Projects pages? I am unable to access transactions links.

I have tried all suggested solutions - and others - still no luck. 

 

According to https://quickbooks.intuit.com/learn-support/global/getting-started/quickbooks-online-access-for-mobi... Chrome is not supported - just Safari...but the reality is that Safari really isn’t supported either. 

 

In Safari, you cannot do the following:

 

a) print an invoice

b) change invoice template

c) type in search field/magnifying glass when using Apple’s Smart Keyboard

d) select any dropdown menus

 

Customer Service told me these are not bugs, rather, simply “not supported” at present and I should submit a feature request.  If not supported, then these features and functions should not even display on the pages. The fact that they are displaying indicates that they are bugs.

 

All of these are basic functions of using QBO, but they do not work on iPad.

ReymondO
QuickBooks Team

Is anyone who is using QBO on iPad Pro in Chrome having issues with the formatting of the Projects pages? I am unable to access transactions links.

Thanks for sharing this concern with us, @BDLHOLDINGS.

 

We hear you and realize the importance of this matter into your business. Let me send feedback to our QuickBooks developers on your behalf. This way, they can review this directly and probably add this feature in any future updates.

 

In the meantime, I encourage you to visit this link: Firm of the Future. This would allow you to stay in the loop when it comes to product developments in QBO.

 

If there's anything else I can do for you, please let me know. I'll be around to help you.​​​​​​​

BDLHOLDINGS
Level 3

Is anyone who is using QBO on iPad Pro in Chrome having issues with the formatting of the Projects pages? I am unable to access transactions links.

Its been nearly 4 months and no resolution, no reply, no update?!?

GlinetteC
Moderator

Is anyone who is using QBO on iPad Pro in Chrome having issues with the formatting of the Projects pages? I am unable to access transactions links.

Hi there, BDLHOLDINGS.

 

At this time, we haven't received any updates yet and we are also unable to give you a specific time frame as to when this feature will be available. 

 

Please note that we want our customers to save time and keep things simple while doing a task in QuickBooks. I would encourage visiting our QuickBooks Online blog regularly. From there, you'll be updated with the features and enhancements that our developers are currently working on.

 

Please don't hesitate to post again here if you have any other questions. 

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