Is it normal for my customized shortcuts in the desktop app sidebar to disappear when I log out and back into QBO? Is there a way to get them back?

Hi there, jesse. I’m here to help you keep your customized shortcuts in QuickBooks Online Desktop App.

Normally, shortcuts remain on your sidebar even after logging out from the system. In your case, we can perform some troubleshooting to sort out the issue. 

Beforehand, please make sure to have the updated version of the application and proceed to refresh your QuickBooks app to clear the cache and resolve any unusual performance while using it. Here's how:

1. Navigate to the Help menu. 
2. Select Reset App Data. 
3. Once done, close and re-open your QuickBooks App for Windows.

Moreover, here’s a file you can go over in familiarizing keyboard shortcuts while using the application: QuickBooks Online Desktop App Windows Keyboard Shortcuts.

If you need further assistance in accessing and customizing your QuickBooks Online Desktop app, please leave a response below. I'm always here to help. Have a good one. 

This procedure deleted all the shorcuts I had created. NOT helpful.

This didn't work at all. It deleted all the shortcuts that I had just created for the second time.

Hello, Jessewelk! We understand how frustrating it can be when customizing shortcuts in the QuickBooks Online Desktop App and how it can impact your business operations. We want to assure you that we're here to help and committed to ensuring you don't experience any inconvenience.

Thanks for keeping us updated with the results of the steps you've taken to resolve an issue with opening multiple sidebar tabs in QuickBooks Online (QBO).

After trying the steps above to no avail, we recommend contacting our QuickBooks Support Team. They can help report this to our engineers, who can help with program bugs and other technical concerns.

1. Sign in to your QuickBooks Online company. 
2. Select Help (?).
3. Click either tab to get started: Assistant or Talk to Human.
4. Search Contact Us,  then Start a chat with a support expert.

You can check out this article for our most updated contact information: Support hours and types.

Moreover, I've added this guide for complete instructions about the process: Download and use the QuickBooks Online desktop app. It includes instructions about accessing multiple accounts from numerous tabs and switching between the map and the dashboard view.

If you need additional assistance or concerns with managing your QuickBooks Online Desktop App, never hesitate to contact us. We're glad to have you here, Jessewelk. Have a great day!

I just chatted with 2 different agents today and they had no clue what I was even taking about.  They tried to tell me to migrate from desktop to the online, which I did a year ago!  My shortcuts no longer work but they do on my laptop, when I reset my desktop app it deletes everything.  Why can't QB get this fixed so there isnt an online and dekstop app but all the same!  So frustrating! Everytime this happens we should get the month free because it costs us a lot of extra time and effort to get it reset!!

This is an aboslute pain in the rear!  My desktop app has once again locked up.  I chatted online with 2 agents and they had no clue and kept telling me i needed to migrate to online.  My laptop still works fine so why would my other computer have a freak out?  I have to reset the app data and lose all of my shiz.  

QB should comp us everytime this happens because it takes me a whole day of screwing around with it and costs me a ton to get it back up and working right and no one knows why!!! 

QBonline should be the same as the desktop app... get it fixed QB!!