Is QB online having problems with bank syncing connections? I cannot connect to Novo Bank anymore (it has been down since 9/28).

Thank you for visiting the QuickBooks Community, userdsleeper. I can see how important it is to connect your bank to QuickBooks without errors. Please know that getting error 105 has been recently tagged as an ongoing issue. I'll ensure you'll be routed to the right support team to assist you further.

While our product engineers are now working to fix this as soon as possible, I recommend contacting our Online Team support. This way, you'll be added as one of the affected users. Rest assured you'll be notified via email when there's an update to this issue and once this is resolved.

Here's how:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern about connecting a bank account in the Type something field.
5. Click Talk to a human.
6. Click I still need a human.
7. Click the Get help from a human.
8. You'll be routed into the How can we help? page. Then, select either Start a chat or Get a callback and fill in the information.

Lastly, refer to this article if you need steps on how to review bank entries by matching or adding them to avoid duplicate data: Categorize online bank transactions in QuickBooks Online.

Should you need any more help with connecting bank in QBO, you can always ask your question here by hitting the Reply button or starting a new thread, userdsleeper. Stay safe! 

Whenever I try to use the online assistant, it says it isn't working and to try and post here instead. 

Thank you for reaching out to the Community, @userdsleeper. I can see the urgency of getting this resolved as soon as possible.

We can perform some troubleshooting steps to isolate the issue. It can be due to outdated or corrupt cache files in your web browser. Clearing these files will help refresh website preferences.

Here's how: 

1. Try using a private or incognito browser.
2. Restart your browser.
3. Clear your browser's cache.
4. Add Intuit as a trusted site.

Note that you have to follow the set of instructions for your browser type.

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

If this doesn't work, try contacting our Contact Online Support by calling the provided number seen at the end of the article.

In the meantime, you'll want to manually upload your transactions to keep your books updated.

Once done, you can categorize them to put them in the correct accounts.

Let me know if you have any other concerns or questions regarding asking for assistance here in QuickBooks Online, I’ll be happy to help. Keep safe.

I came here to report the same issue. Nothing has changed with my Novo account. QBO reports the exact same error that you saw. Really need to get this resolved, as there is zero benefit to using a service that can't connect with my bank and synchronize financial activities.

I am getting the same error as well with Novo.

The bank or account site is down for maintenance so we can't connect to it. Come back later and try again. (105)

Thanks for bringing this up, TRUST and pglennl. I appreciate your patience and effort in performing the suggested solutions above. Let me provide the steps for contacting our support team in QuickBooks Online.

Before that, we understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.

Let me inform you that there's an ongoing investigation into the issue you mentioned about connecting your banking institution. Please know that this has been raised to the banking engineers to understand why this unexpected behavior is happening, and our team is rolling out potential remedies for this error.

In this case, I encourage you to call our support team so they can add you to the affected users.

Please see the steps below:

1. Log in to your account.
2. Click the? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

After reconciling your account, you can review or generate a reconciliation report to ensure it is balanced. Do you want to have one? The steps are provided by QuickBooks here: How do I view, print, or export a reconciliation report?

I'm adding this page if you need other resources that help you manage your profit and loss: Financial reports.

The Community is here for you 24/7 on the clock. If you need to drop your additional concerns with the banking topic, notify us below. Keep safe.

While I appreciate you trying to fix "me" -- this is clearly an issue that you need to work out with Novo. You cannot connect to their banking systems and it is affecting more than one user. Can you please reach out to them and let us know if you are able to resolve the glitch? Thanks!

I have been experiencing this same issue for the past days. Quickbooks support is poor, they keep saying this same automated instructions. There's absolutely no benefit of having an app that requires manual intervention for all transactions. That's frustrating!

I'm seeing the same issues starting at the same time. Can someone please help diagnose this on the Quickbooks side of things? This seems to be affecting every single account that syncs to Novo

I am having the same issue since Sept 28.  This is very frustrating as I can't match payments to invoices and it looks like they are late.  I've reached out to Novo support as well.  Not getting anywhere on this issue.

Thanks for the update. It's been 12 days of grappling with Error 105 or 103, whatever you guys are dealing with, with no end in sight. A coworker of yours suggested a manual workaround which is not a sustainable solution. This is a basic bank connection and accounting issue; the inability to revert to a previously working system is concerning.

Moreover, how is QuickBooks planning to compensate for the operational setbacks we've encountered? A couple of months of free service seems fair. The lack of clear updates and a resolution timeline is troubling. Especially seeing that you are directly effecting the flow of many businesses at a time of the year that is BUSIER than usual.

Eagerly awaiting a prompt resolution and a compensation plan that you have in mind.

Thank you, 

All your Caring Customers:)

Yeah, this is frustrating paying for a service and not getting it. Especially after choosing bank that QB is supposed to work with.

I will Add my Name to the list of Novo customers that cannot connect to QB.

Spoke with support and it seems it is a know issue and hopefully will try to resolve.

Just hope this does not go the way of the Dodo like the square intergration....

Hello, everyone.

I understand the inconvenience this situation has caused for your business.

We appreciate you sharing the issue with connecting with your bank. Our team is currently investigating this matter, and the bank engineers are working to figure out what's causing this unexpected problem.

I suggest contacting our QuickBooks Online Support Team so that they can keep you notified via email about any updates on the issue.

If you need assistance reconciling your account in the future, refer to this guide for further information: Reconcile an account in QuickBooks Online.

We appreciate your patience and understanding as we work on resolving this matter. If you have any additional concerns, please let us know. Stay safe!

Thank you for the response. However, redirecting each of us to the support team doesn't seem to be a productive solution. It essentially divides us, while we all are facing the same issue. This ongoing discussion thread is a more appropriate platform to keep us collectively informed on the progress being made to resolve this simple bank connection issue.

It's concerning that such a fundamental aspect of the service is taking an extended period to rectify. What we require is direct engagement from the support team right here, providing us with tangible updates on the resolution and a clear timeline.

Moreover, there should be a compensation plan outlined for the disruption and inconvenience caused over the past 12 days. I’m sure I speak for all when I say I hope for a more proactive and communicative approach in addressing our collective concerns within this forum.

Looking forward to a constructive update.

Thank you.

None of the help or self-help suggested by QuickBooks has helped so far. I have tried from clearing cache, private window, different browsers... All of it! Nothing helped!
This has been a ridiculously long time to fix a crucial connectivity issue like this. As if the priority to be able to reconcile our book is not quite appreciated by our very own bookkeeping provider. 

Please resolve this issue at soon as possible and stop redirecting us to the same Help Guides whatsoever that obviously have not been so helpful so far.

I am also adding myself to the list of frustrated users. I have tried to to follow the instructions below, but I don't have time during your QB business hours below because I am TOO BUSY MANUALLY RECONCILING MY ACCOUNTS after you jacked up the subscription rates. How can you honestly justify those actions? I agree that a few months of service is more than fair to minimally recoup the effort we've had to spend dealing with this. Please get this fixed, and take care of your customers.

Have the same issue since 09/25/23! Waiting for QB to solve the issue on their end! Very frustrating. 

Same thing here.  I reported to Novo a week ago and haven't gotten anything back other than they are looking into it.  It seems they don't understand the staggering cumulative impact on small business customers, working without bookkeeping resources, when something like this happens.  Does anyone have any insight into whether the problem is on the QBO or Novo end of the connection?  I have two other banking connections and two credit card connections that are syncing fine.  Or is it possible that QBO is trying to hurt Novo that has services like integrated invoicing and may be looking to become its own all-in-one platform for small business?

Same thing here.  I reported to Novo a week ago and haven't gotten anything back other than they are looking into it.  It seems they don't understand the staggering cumulative impact on small business customers, working without bookkeeping resources, when something like this happens.  Does anyone have any insight into whether the problem is on the QBO or Novo end of the connection?  I have two other banking connections and two credit card connections that are syncing fine.  Or is it possible that QBO is trying to hurt Novo that has services like integrated invoicing and may be looking to become its own all-in-one platform for small business?

I acknowledge your concern, @DVJohn, regarding the ongoing issue with our software. I can see the urgency of getting this resolved.

Rest assured that our product engineers are now working to fix this issue as soon as possible. I recommend contacting our Online Team support, this way you'll be notified via email and will be added as one of the affected users.

Here's how:

1. Log in to your account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

Additionally, here are some articles to manually upload your transactions to keep your books updated.

When finished, you can categorize them to put them in the correct accounts.

Please know that we're here to assist you throughout this process. If you have any more questions or other issues, don't hesitate to reach out. Keep Safe.

This is very frustrating!  Why is this going on for weeks?

I've been experiencing this problem for WEEKS. I received an email from Quickbooks saying the problem was fixed and to disconnect and then reconnect my Novo bank account. I disconnected my Novo bank account and it is "unavailable" - I can't reconnect it. So the problem is not fixed at all. 

Having this issue as well since 9/28. Can’t believe it’s still a problem!