Adding my name to the same long list of frustrated intuit users who no longer has access for almost 2 weeks now! I will keep checking each day and I hope something is done to fix this but also think a discount or credit for the loss in service needs to happen!

Adding my name to the same long list of frustrated intuit users who no longer has access! It has been almost 2 weeks already. I discount or credit for this loss in service would be the right thing from QB!

 It has been almost 2 weeks already with no connection to my Novo bank account. A discount or credit for this loss in service would be the right thing from QB!

+1 for Novo not syncing since 9/26

I understand the importance of connecting your Novo account to your QuickBooks Online.

Please note that there's an ongoing investigation of the issue you mentioned, and our Customer Care Team is now working on a fix. We'll point you to our support team so they can get your details, add you to the list of affected users, and receive an update about the fix. These are the steps:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select the Search tab to get started:

• Search: Search the QuickBooks Online knowledge base directly, or select Contact us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert. 

Moreover, I've added these articles to help you manage bank transactions and reconcile an account in QBO:

• Categorize online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online. 
• Run reports in QuickBooks Online. 

We're determined to help you get this sorted out as soon as possible. You can also post here again if you have any additional questions related to the program. We've got you covered, and we'll get back to you. Take care. 

We also have not had a connection to Novo bank since 9/27/2023. Very frustrating. 

I don't think this is a Quickbooks issue. I just checked the Acccounting Apps avaiable in NOVO Bank and Quickbooks is longer there

I don't think this is an issue with Quickbooks. I just check the Apps available on Novo Bank and Quickbooks is no longer there

I'm also having this problem.  It's been going on for two weeks now.  It's pretty frustrating.  

As previously mentioned, this may be due to a non-communicated? discontinued service from the Novo side. Being proactive, I went ahead and spun-up an acct with BlueVine. They were super responsive in terms of account setup, activation and reaching out after the fact to make sure I had what I needed. If you're suffering with manual record entry due to the lack of integration, this may be a possible path to head down.

It was never there to my knowledge.

This is a different thing altogether.  The apps in Novo are to have access to third party software that you use from your Novo account.

This is the other way around.

For example none of the big banks have QB apps but the all work with QB to parse the account info. 

Yeah, I agree. I have to wonder if the bank that hosts Novo (Middlesex) has severed ties with Intuit/QBO and as a result that is driving the issue we're seeing. Because otherwise there is no reason that it would have taken QBO 3 weeks to resolve a simple bank to vendor connection issue.

I can tell you for sure it was there. When I create an account on NOVO the first thing I did is sync Novo with Quickbooks. I know the usual way is to sync from Quickbooks to the bank but this time I started the process on Novo and essentially Novo redirected to Quickbooks via API. Now the app is not there, something is going on and we should all report to NOVO as well

On the Novo website they still says it works with QB.

Can we have a reply from someone that has been with the company for more than 2 months? 

I just want someone that has a bit more of a grasp of the situation to provide an update for us if you don't mind, and this seems like a problem a bit bigger than you should be handling on month 2. 

Correct me if i'm wrong, that is simply what your profile said.

Just curious since it is Monday if we have any more news or updates from the QB team.

I asked Novo if they're planning on continuing to be compatible with QBO. This was their reply,

"Yes, Novo will still be compatible with QuickBooks. At this time, we have not been provided a timeline as to when this will be resolved, as our Technical Team is currently working with QuickBooks to have this resolved as quickly as possible. Once the QuickBooks connectivity error has been resolved, a notification will be sent out to all the account holders that were affected by it, as well as yourself. Again, I truly appreciate your patience with this, and I do apologize for the delay as well as the inconvenience this may have caused."

Also having the same issue since 9/26/23, and got a similar response from Novo support who says they are "aware and looking into it"...

Thanks for posting this. Unfortunately what appears to be happening is that the parties are having some sort of business dispute, and instead of doing the right thing and proactively notifying their customers, they are claiming this is a "technical issue".

If it really was a technical issue it would have been solved in a few days, or there would have been an ETA with proactive updates to impacted customers. Instead the down time is approaching a month now.

For people reading this thread, there is no need to contact Intuit or Novo, as all you're going to get is a boiler plate response. We have started to move our money out of our Novo account as we will not be spending hours  doing manual imports and journal entries for a simple bank feed in 2023.

Also having this issue...

I understand the importance of connecting or syncing your bank, @ZakF.

We have an ongoing investigation into the bank connection error you're experiencing. Our engineering team is working to fix this issue at the moment.

We currently do not have an estimated time for when this issue will be resolved. It would be best to reach out to our online team support  to ensure that you are included in the list of affected users. We will keep you updated via email once there is progress on this matter. 
     

Here's how:

1. Click Help.
2. You can choose either of these tab: 
   
   

• Assistant: Get personalized answers quickly. Select a suggestion or type your question, and if you need more help, you can Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  
• Start a chat with a support expert.
• Get a callback from the next available expert.

In the meantime, you can Manually Upload Your Transactions. 

Moreover, you can check this link for future reference :  File Format to Use When Importing Transactions 

Please inform me of the outcome once you contact our online support team. Best regards!

Adding my name to this issue. It's been down since the 26th for me. So frustrating! Why am I paying for a service that won't work for weeks? 

You are right. Time to switch banks. 

Add me too. This is totally unacceptable.

I'm also having this very same issue.

To my surprise look what I found in Novo's support page: