It’s definitely time to consider other options. QB has been the thing I’ve been spending most of my energy for the past two weeks, that’s ridiculous for a small business owner. 

Time to consider options other than QuickBooks. This is ridiculous!!! Should dedicate my time for my customers, not doing manual work like in the Stone Age. 

Nothing else other than vague, generic answers?

Temporarily I downloaded all the transaction in CSV file then fixed the DATE column to reflect MM-DD-YY (month and date must be two digit) and imported to QB. All took about 2 minutes and everything was imported. 

But don't you think that manually imported CSV data would be a duplicate once the automatic integration comes back? I'm hesitant to do so due to that concern.

I'm not entirely certain, but given that QB is a large company, I would expect their coders/engineers to have designed the algorithm to detect duplicates. There should be safeguards in place, but as I mentioned, I can't confirm this definitively.

Just attempted to re-connect my Novo account on a whim (from the QBO Mobile app) and to my surprise it went through. Pulled all the transactions that have been missing since 9/28. Would anyone else like to test/confirm?

It worked. 

i am signed in, however, now have absolutely none of my data that was saved from the rest of this year. 

that is more of my time. And money.

i absolutely would appreciate a reply from a moderator on the compensation for their interruption of service for half a month, and the time lost on the backend. 

It is working for me now as well. 

works for me too!

works for me as well, had to edit sign-in info and sign in again. Looks like Novo is no longer using Plaid for that authentication step, wonder if that was part of the issue.

I also received an email from QB support saying their case for this issue has been "resolved"

Hello, agwell35.

I understand how frustrating it must be to realize that none of your data from the rest of this year was saved in QuickBooks Online. I can imagine how much inconvenience this has caused you. Rest assured, I am here to assist you in resolving this issue and finding a solution. To do so, we require some information from you. Please let us know if you received any error messages or notifications prior to the data loss so we can investigate what happened.

It's important to clarify that if the data you refer to is uncategorized or unmatched transactions beyond the 3-month download period, it may no longer be available in the system. QuickBooks usually saves uncategorized or unmatched transactions for a period of 90 days. In this case, you will need to import them manually. However, if the missing data pertains to something else, please let us know so we can explore other recovery options. We understand the importance of your financial records and will do everything we can to help you retrieve them. 
 

Regarding compensation, we suggest contacting our customer support team, who can access your account and guide you through the following steps. Please be aware that requesting for compensation will be subject to approval. Our team is committed to helping you resolve this issue quickly and ensuring your satisfaction. 

Here's how to connect with our Customer support team:

1. Click Help in the upper right-hand corner of QBO.
2. Tap Talk to a human, then type in Talk to a human.
3. Select I still need a human.
4. Press Contact Us.
5. Choose a way to connect with us: Start a chat or Get a callback.

Additionally, It's a good idea to reconcile your account once everything is resolved. By reconciling your account regularly, you can avoid errors and discrepancies in your financial records, which can lead to incorrect reports and financial statements. It is recommended to reconcile your account at least once a month to ensure the accuracy of your records and to identify any issues that need to be addressed. Reconcile an account in QuickBooks Online. 

If you need any assistance with banking or have any questions about the process, please don't hesitate to reach out to the Community. We are here to help you and ensure your satisfaction. We appreciate your patience and understanding in this matter. Have a great day!

Hi, shyly, and macrosound.

I'm glad to hear that our solution worked for you. We understand the importance of having a reliable accounting system, and we are committed to providing you with the best possible service.
 

Please know that our team is always here to assist you with any other issues or questions regarding QuickBooks. We offer a wide range of support services to help you get the most out of your accounting software, including troubleshooting, training, and customization. In addition, we recommend that you take advantage of our online resources, including our knowledge base, community forums, and video tutorials.

These resources can provide valuable insights and tips on how to use QuickBooks effectively and help you stay up-to-date with the latest features and updates. At QuickBooks, we are committed to your success. We want to ensure that you have the best possible experience using our software, and we will do everything in our power to help you achieve your financial goals.

Please don't hesitate to contact us if you need further assistance. We are always here to help you anytime. Have a great day!

Confirmed with Novo that syncing is now working and I am seeing transactions in QBO.

Acorn has been down All year and today is December 21st 2023 I am unable to link to my bank or my QuickBooks account. Acorn has an error I spoke to customer service they're always in India and no one has a clue. This is going to be an issue for my taxes and I'm not happy about it.

I can't fix error (103)

Hello, luckybirdbooks.

I'll ensure to help you fix the bank error 103 in QuickBooks Online (QBO).

May I know what bank institution you’re using? This will help me verify if there’s a reported issue about this matter. I’d appreciate it if you could add a clarification of it in the comment section below.

In QuickBooks, Error code 103 indicates that the login credentials you provided do not match the information on the financial institution you're trying to connect to. There are a few things that could cause this issue:

• When attempting to establish a connection with your banking institution for the first time, you may entered the incorrect credentials.
• You choose the incorrect banking institution choice (there are often many to select from).
• You’ll need to change the data in QuickBooks Online if you are currently connected and have updated your credentials with your financial institution.

To get to the bottom of it, you’ll want to reach out to your bank to verify if they’re performing any system maintenance updates. Let’s log in to your bank’s website to check for any notifications that need your attention.

To fix it, we'll need to confirm your sign-in info is correct. It’s always good to make sure you have the correct user ID and password for the bank account:

1. Open a new window in your web browser and go directly to your bank’s website.
2. Make a note of the web address (e.g. https://www.bank.com). It may come in handy later.
3. Sign in with the user ID and password you have.
4. Also, know that if you have separate accounts with the bank (such as a business account and a personal account), sign in to the account you want to fix in QuickBooks.
5. If you sign in successfully, then you know the user ID and password are correct. If you get a sign-in error, follow your bank’s instructions to get your user ID, reset your password, or both.

Once you’re sure about your user ID and password, let's move on to steps 2 and 3 in this article for further guidance: Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed.

Once everything is settled, you can visit these resources to manage your transactions in QuickBooks:

• Categorize online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Please get back to this thread if you have other banking or QuickBooks-related issues. I'll be around to help you.

Hi from Novo! This issue has been resolved, please let us know if you experience any further issues with your transactions syncing.

Nothing has synched from the last month or so on mine. I thought Novo was an answer for me for business checking. Never had any issues with my other bank synching. This is going to cause me to leave Novo.... Anybody out there have any banks that are known to consistently work?

I understand how important it is for you to connect your bank in QuickBooks Online, Sportsphotog.

Since you have experienced a connectivity issue between the bank and QuickBooks Online, I'd suggest contacting our customer support team.

Here's how:

1.  Click Help in the upper right-hand corner of QBO.
2. Tap Talk to a human, then type in Talk to a human.
3. Select I still need a human.
4. Press Contact Us.
5. Choose a way to connect with us: Start a chat or Get a callback.

Additionally, you can also click this article for more details about QuickBooks Online Support.

For future reference, you can also click on this article to learn how to reconcile an account in QuickBooks Online.

Please get back to this thread if you have other banking or QuickBooks-related issues. I'll be around to help you.

Hi from Novo! Can you let us know if you are having trouble connecting your Novo account at all, or if you can connect and the transactions aren't syncing properly?

Still messed up here. Doesn't work. I'm actively pursuing other options on both fronts. If QuickBooks and Novo can't work together, neither are worth it to me. Will do more work to avoid both at this point. 

It's my goal to ensure you'll get the help you need to connect your Novo bank account in QuickBooks Online (QBO), @SportsPhotog.

To address the connectivity issue further, I'd recommend reaching out to our customer care team. This way, they can initiate a screen-sharing session in a private setting and raise an investigation if necessary. Here's how:

1. Go to the Help icon and click the Search tab.
2. Select Contact Us.
3. Enter a short description of your concern and select Continue.
4. Choose between Chat with us and Have us call you.

In the meantime, I recommend manually uploading your bank transactions in QBO.

Furthermore, you may want to reconcile your accounts in QBO to ensure they match your actual bank statements. This way, you can guarantee that your books are balanced and accurate.

Let me know if there's anything I can help you with about connecting your bank account. We're always around to assist you further. Stay safe!