Greetings, to you all.
I understand that you have been facing some challenges with QuickBooks Online where customers did not populate when entering a deposit and I know how this can disrupt your workflow and cause inconvenience. However, there is an ongoing investigation for unresponsive dropdowns in multiple areas in QuickBooks Online. Rest assured, I'm here to guide you toward the appropriate support channels to promptly investigate this issue.
1. Access your QuickBooks Online (QBO) company, go to Help (?).
2. Choose either of these tabs:
- Assistant tab and type Talk to a human.
- Search tab and click on Contact Us to connect with a support expert.
3. Select the preferred method of contact (phone or chat).
You can also check this article for more details and be sure to review their Support hours to know when agents are available.
Feel free to visit or save this article in case you will need it when reconciling your accounts, so they always match your bank and credit card statements in QBO: Reconcile an account in QuickBooks Online
Please do keep me in touch if you have any other concerns about handling your customers in QuickBooks. Enjoy the rest of the week!
