I've got the details on how to resolve duplicate transactions on your bank feeds, RoyD1.
One way duplicates can arise is by not properly matching downloaded transactions in QuickBooks Online (QBO) to the ones that are already entered into the software.
I've got two options to get this resolved. You can delete or Undo them, then match them to the transactions that are manually entered into the system.
To remove the duplicate transactions, you have to open each of them and delete them manually one at a time.
Here's how you would undo them:
- Go to Banking on the left navigation panel.
- Ensure to select the account.
- Place a checkmark in the box(es) for the transactions you'd like to undo.
- Click the Undo button that appears at the top of the list.
This article will give you additional details on using the adding and matching feature for the bank feed in QuickBooks Online: Categorize and match online bank transactions in QBO.
Get back to me if you have any additional questions about bank feeds. I'll be happy to assist you again.