May I ask if you have the same situation where Chase bank transactions does not sync to Quickbooks online? How do you resolve it?

Hello there, Garfield381.

To make sure we can address your concern accurately, may I know what specific error message are you getting when trying to download your transactions? I hope you can give more details so we can help you fix this as soon as possible.

 Anyway, if you have any further questions about your bank transactions, please let us know. We'll always be right here to help. 

Last Monday my client reconnects it but on Tuesday it goes back again to not resyncing the bank transactions. I also cannot manually upload it because I am locked in my Chase bank account. When I called Chase bank they said that only the client is authorized to make a call with them. I also told the client but he says to just follow up on Quickbooks support. Unfortunately the QB support cannot give an exact time frame when it will be resolved.

Use MT Online or one of the converter tools (e.g csv2qbo) a workaround for the time being.

https://www.moneythumb.com/?ref=110

May I ask what do you mean because I cannot login to my Chase online account so I cannot manually upload the transactions?

Our Business is having the same problem.  We have tried updating the transactions each day hoping it's fixed but no synced transactions from CHASE & QUICKBOOKS are coming through since July 1st.  Has anyone been able to fix this yet or see why this is happening? I'm very stressed this could be a lot of manual inputting work if we can't get it fixed soon.

Thanks for bringing this up, @Tanya. Let me provide the steps for troubleshooting steps to minimize the error in the QuickBooks Online banking section.

When there is a cache, it affects the functionality of QuickBooks and might result in missing tabs and unexpected errors in features. It is also a method to lessen issues that arises when using QuickBooks.

Follow the steps below:

1. Restart your browser.

2. Log in to your account and try in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N
• Microsoft Edge: press Ctrl + Shift + N
• Firefox: press Shift + CTRL + P

3. If it works on the private browser, go to the regular browser and clear your cache.

4. Then, sign in back your account using your regular browser.

You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.  

Furthermore, we can also ask or call your financial institution if there's an ongoing issue or maintenance.

I encourage you to call our QuickBooks Online support team for immediate further assistance to resolve this issue.

Please see the steps below:

1. Log in to your account.
2. Click the? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

After reconciling your account, you can review or generate a reconciliation report to ensure it is balanced. Do you want to have one? The steps are provided by QuickBooks here: How do I view, print, or export a reconciliation report?

We're here to help. If you have any more questions or need further clarification, feel free to ask. The Community is a great place to share information and learn from others. Don't forget to check back for updates and new responses.

I have asked to be contacted because the online support person said they can't help, it's beyond their scope of service.

That is also our problem and they could not give a timeframe when will it be fixed.

I have tried that one but it does not work.

Has this been resolved? Mine still won’t sync from 7/5/23 and it is now April 2024.

I know how difficult it is to have a function not properly working the way it used to before, @BH 1. I'll share some information about this and provide a workaround you can use in the meantime.

Currently, there's an ongoing investigation (INV-102154) about the transactions not syncing for Chase Bank connected to QuickBooks Online (QBO). Our engineers are currently working on a fix and will provide email updates once a resolution is available. To add your account to the list of affected users, I recommend reaching out to our Phone support team. Here's how:

1. Select the Help menu and go to the Search tab.
2. Next, click the Contact Us button.
3. Choose Ask about something else and enter the details of your concern in the box dedicated to it.
4. Then, select Continue.
5. From there, choose Callback or Chat to connect with them.

In the meantime, you can manually import your transactions in QBO via CSV files. For reference, read this article: Manually upload transactions into QuickBooks Online.

Once everything is fine, your next step it to categorize and match your transactions to ensure they are allocated to the correct account . 

I'm willing to provide assistance to ensure you can back to working order. If there are any other QuickBooks concerns you have, please don't hesitate to leave a reply below. Have a good one.

Thank you. How long has the ongoing investigation been going? 24 hours? Months? The error code says to try again in a few hours. Thank you.  

Thank you for the quick reply. How long has the ongoing investigation been going for? 24 hours? Months? The error code says to try again in a few hours. 

Hi there, @BH 1.

I appreciate your patience as we continue to investigate the issue. Unfortunately, we do not have a specific timeline for when it will be resolved. To stay informed, please ensure to contact our support team to be added to our list of affected users so they will send you an updates via email.

Moreover, you can check this article to learn how to manually upload transactions from your bank or credit card in QuickBooks Online: Manually upload transactions into QuickBooks Online.

Let me know if you have other questions about managing your bank transactions or any QuickBooks-related concerns. I'm just a few clicks away to help you again. Take care.

Hey I've been match-listed through Quickbooks and Chase can you help me? They were saying it was because of Identity theft, but I know with certainty that I haven't stolen anyones identity. Additionally I believe it was because of the second owner verification, and I don't have any partners.

I can see that you're in a challenging situation, and I'm here to help you route to the best support available, Milanoooo.

I recommend contacting the Chase customer service team directly so they can review your account details and gain a better understanding of the situation. They may require additional documentation or verification from you, so be sure to have any relevant account numbers, transaction details, or other info handy when you call.

I'm sure they'll be able to work with you to resolve this and get you back on track. 

After resolving the issues, you can check this article: Learn the reconcile workflow in QuickBooks. It has details on matching your account balances to your actual bank and guidance for fixing any reconciliation problems.

Let me know if you have any other questions! I'm happy to provide any other suggestions or support I can.