@jonv1  This was resolved a week after it was reported in my case.  This was unique to American Express in my case.  The rest of my accounts worked fine.  I do not know what was changed on the QBO side it just started working one day.  

I've been on the phone with support for over two hours and no resolution

Dear team - thanks for this. This worked for me. I recently only noticed the bank memo did not populate. It's perfect now. But now my question is, can this be done for ALL prior transactions already catgorized?

I'm glad you resolved your concerns about the bank memo not populating, Affinity. I'll assist you further. 

Applying the feature Copy bank details to memos for categorized transactions isn't available. If you want to add details to the categorized ones, you can Undo them. I'll add an image for visual reference. 

Afterward, the transactions will return to the For review tab, and from there, you can proceed with the memo modification.  

Moreover, browse these resources to learn more about automatically categorizing transactions from your bank and how to ensure that it will always match your bank and credit card statements: 

• Set up bank rules to categorize online banking transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

I'm still all ears if you have additional questions about managing your bank feeds. I'll be here to lend a hand. 

This is happening to me, too. It started a few months ago. I’ve been trying to work around it by doing a 4 digit match, but now the issue is changing. Instead of only revealing the last four digits of the account id in the memo (which is tied to Google ads account id), it’s randomly showing four digits. In some cases, the random four digits match multiple accounts and is causing issues with my rules.

I saw another one today from a vendor charge called 4over, and QBO changed it to Xover. I wasted a lot of time to discover that it had done this.

Please fix this issue. It’s not with my browser, cache, or anything else client side. I can’t stand it when Intuit wastes my time trying to blame me for their bugs.  

I understand the urgency of resolving this issue, Andrew NA. 

We understand the challenges you've been through to get this sorted out, and I know you have already tried some troubleshooting to resolve the issue. Since the problem persists, I suggest reaching out to our customer support team.
 

Our support team is equipped with the necessary tools and access levels to handle customer accounts, and they can trace what the vendor charged called 4over, and QBO changed it to Xover. They have been trained to provide expert assistance to our customers and are available to help you resolve this issue efficiently and effectively. 

To contact our support, here's how: 

1. Go to Help (?).
2. Enter talk to a human, then tap Continue.
3. Choose which way you want to connect with us.
   • Have us call you - Get a call from a support expert.
   • Chat with us - Start a conversation with a support expert. 

Our customer support is available for Plus, Essentials, and Simple Start from M-F 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT Advanced, any time, any day, to assist you and ensure that your experience with our service is as smooth and hassle-free as possible.  

To ensure your data is accurate, you can check this article. It will guide you in ensuring that your QBO matches your real-life bank statement: Reconcile an account in QuickBooks Online.

If you have other questions regarding multiple charges in QBO, please don't hesitate to leave a reply below. Have a great day, and take care!