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twozeesllc
Level 1
posted
‎March 16, 2023 11:03 AM
last updated ‎March 16, 2023 11:03 AM

Missing Bank Transaction Can't Reconcile

I have a situation that might be unique? I have 2 employees with business CC. All transactions are reported in one statement but the bank lists transactions by CC. When reconciling, QB is only pulling transactions made with the primary CC on the account as a result I can't reconcile to the CC statement received.

 

How can I add the transactions that QB is not downloading so as to reconcile 100%

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2 Comments 2
Candice C
QuickBooks Team
QuickBooks Team
‎March 16, 2023 01:02 PM

Missing Bank Transaction Can't Reconcile

Good evening, @twozeesllc. 

 

I appreciate you hopping into the Community with your question about banking. 

 

Let's try two actions to see if a workaround/troubleshooting fixes the problem: 

 

  • Add the second bank feed for the other CC
  • Reconnecting the bank to see if everything comes over the second time around

 

If none of these work above, then the best route would be to manually import the missing transactions: 

 

Manually upload transactions into QuickBooks Online

 

Feel free to reach back out to us if you run into any trouble. Have a great day! 

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twozeesllc
Level 1
‎March 16, 2023 03:12 PM

Missing Bank Transaction Can't Reconcile

The first proposal of adding the second bank feed isn't really an option as it is the same bank/cc connection. I'm just not sure why QBO is only pulling transactions from the usage of the primary card.

 

The second proposal of manual adding however worked. Seeing as I expect multiple cards to be used on a regular basis, it would be great if the automated approach can be looked into and fixed, but for now, this manual worked.

 

I'll check back on occasion to see if this gets fixed.

 

thank you,

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