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preludeking18-gm
Level 1

Money missing from my quick books

Had 330 deposited today and only 143 in my account
3 Comments 3
Angelyn_T
QuickBooks Team

Money missing from my quick books

It's my pleasure to have you here today, preludeking. Let's figure out the missing deposit from your QuickBooks account.

 

To give you the right amount of information, may I know if you're referring to the dollar amount ($330) or the number of transactions (330 deposit entries)? 

 

If you had 330 deposits and only 143 transactions are posted to your bank, the deposit speed or QuickBooks Payments funding time may affect this behavior. The processing of the deposit varies on the payment method. Bank transfer payments take 2-7 banking days. Some banks may take longer to process the transaction. Credit card payments may potentially take up to 1-2 banking days. 

 

For additional information on when QuickBooks deposits customer payments into your bank account, check out the details from this article: Find out when QuickBooks Payments deposits customer payments.

 

However, if you had a single deposit amounting to $330 and only $143 is deposited to your account, you can review its status by logging in to the Merchant Service Center.

 

Here's how:

 

  1. Sign in to your merchant account.
  2. Select Transactions from the Activity and Reports tab.
  3. Make the necessary filters.
  4. Locatethe payment transaction ($330), then check its status.

 

Additionally, you may contact support to look into the details of the deposit further. To start:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Go to the Help (?) menu at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with support.

 

For your convenience, you can connect with them during their business hours.

 

On top of that, you can also run through the resources from these links for more tips while taking customer payments and deposits in our system:

 

 

If you have any additional questions about your deposits, or if you're referring to anything else, please leave a comment below. I'm only a few clicks away from assisting you once more. Have a good one!

preludeking18-gm
Level 1

Money missing from my quick books

I had a $330 invoice that was paid it was instantly direct deposited my account then had 343 in it when I went to get gas it said I only had 143 in my account 

DivinaMercy_N
Moderator

Money missing from my quick books

Hello there. I aim to ensure you'll able to find your missing payments in QuickBooks.

 

I appreciate you sharing additional information about your concern. To start, we can check the status of the payment transaction in your Merchant Service Center. Here's how:

 

  1. Sign in to the Merchant Service Center.
  2. Next, go to the Activity & Reports tab and select Transactions.
  3. Filter the needed details, such as the account you use and the date.
  4. Then, locate the payment transaction ($330) and check the status.

 

To learn more, read this article: Find out when QuickBooks Payments deposits customer payments.

 

If you're still unable to find it, I recommend reaching out to our Merchant Service team to further investigate the issue. They can pull up your account in a secure place and verify the reason why you only see $143 in your account. 

 

I'm always here ready to lend a hand if you have other concerns managing your account. Please don't hesitate to leave a reply below. Have a good one and stay safe.

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