My bank changed account numbers and when I updated my account, I now have two registers. How can I merge the two registers? Thank you.

I'd be delighted to assist you with merging bank accounts in QuickBooks Online (QBO).

In QuickBooks Online (QBO), we can merge two accounts with the same Save account under (Account Type), Account name (Name), and Tax from section (Detail Type). It's important to note that merging is permanent, and you can't undo this later on. Before proceeding, ensure that you're in Accountant view.

Here's how to merge accounts:

1. Go to the Gear icon, then select Chart of Accounts.
2. Choose the account you want to merge.
3. Click the dropdown button, then Edit.
4. Make sure that all the details match the account you want to merge.
5. If you're ready to merge the account, hit Save.

6, Select Yes, merge accounts, then Save. 

For additional insights and more detailed steps, check out this article: Merge duplicate accounts.

I've added these articles for more tips while organizing and setting up your accounts:

• Add an account to your chart of accounts in QuickBooks Online
• Create subaccounts in your chart of accounts in QuickBooks Online

You're always welcome to visit us again if you need further assistance in merging accounts. It will be my pleasure. Stay safe and have a great day ahead!

Thank you for the answer. I do have a few more questions before I complete the merge of the two bank registers (honestly I’m a little nervous about the process - I’m fairly new to QuickBooks online). 

First question - I have a few transactions to categorize still. Should all transactions be categorized prior to doing merge?

Second question - can I select that the older register be merged into the new register since the new register is connected to the new bank?  The older register is connected to the bank that was acquired and is no longer working. 

Lastly, any videos you can share that show the step by step process of merging two registers?

Thanks so much!

Robin

Thanks for checking back, @spllcoffice1.

I'm including a list of things to check before you merge the accounts below. 

1. If you're merging accounts that have reconciliation reports, save those reports first. The account being merged may not keep the reconciliation history. The transactions remain on the merged account and stay reconciled.
   • Please keep in mind: If both account registers have an opening balance equity transaction, you'll need to delete the transaction with the most recent date prior to merging. The older transaction becomes the opening balance of the newly merged account.
2. Click on the Gear Icon and then choose Chart of accounts.
3. Find the account you want to keep. Then, select the dropdown in the Action column and then Edit.
4. Note the Save account under (Account Type), Tax form section (Detail Type), and Account name (Name) of the account. These must be the same between the accounts you want to merge.
   
5. Check if the account is a subaccount or parent account. The names of subaccounts are indented in the Name column of the Chart of accounts list. If it is, note the parent account it's tied to.

As my colleague mentioned above, to see additional insights and more detailed steps, check out this article: Merge duplicate accounts.

Please don't hesitate to let me know if you have any other questions or concerns that I can assist you with. Take care! 

What is the correct way to have updated my bank account connection so you don’t end up with two registers. I’m thinking of just deleting the recently downloaded transactions. Thank you 

Thanks for reaching out to us, spllcoffice1. Rest assured to guide you on how to update your bank account connection to QuickBooks Online (QBO).

Here's how:

1. Go to Transactions and select Bank transactions.
2. Select the Pencil icon in the upper right corner of your Bank account.
3. Click the Edit account info.
4. Then input the correct Account Number.
5. Choose Save and Close to confirm.

In addition, you can categorize and match these bank transactions once everything is on track. If you want to manage your finances effectively, you need to review your transactions and categorize them correctly.

If you need anything else on your bank account information, let me know in the comment section below. Have a great day.