cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. The QuickBooks Community will be unavailable for approximately 1 hour beginning at 10:00 PM PDT on Wednesday, August 14th for database maintenance. All community forums will be unavailable during maintenance but feel free to browse our Support articles for help in the interim.
tony-suncoastmor
Returning Member

My deposits are still showing as expenses in QB. I have gone to register to update, however entry is still showing as a payment and not deposit. Not updating for me

Ref type is still showing as expense instead of income, not able to update. Deposit is showing as a payment and negative vs income and deposit. Followed instructions undoing category and selecting income account, however still showing as expense. Spoke to bank and they said info is being transmitted properly and said it is QB issue and possibly set up issue with QB. Please advise.
1 Comment 1
KayePe
QuickBooks Team

My deposits are still showing as expenses in QB. I have gone to register to update, however entry is still showing as a payment and not deposit. Not updating for me

QuickBooks relies on the bank statement provided by your bank, Tony. Let me help you understand this matter.

 

QuickBooks uses the information from this statement to categorize the transactions you have. Whether dealing with money coming into your account or going out of it, QuickBooks categorizes the transactions based on how you download them.

 

Since you have checked with your bank and verified that the transmission process was successful, I recommend manually uploading the transactions. With this, exclude the expenses showing as deposits on the For Review tab to avoid duplicates, and then enter the transactions again. On excluding, here's how:

 

  1. Go to Transactions, then click Bank Transactions.
  2. Choose the For Review tab.
  3. Hit the checkbox of the transactions to exclude.
  4. After that, tap Exclude.

 

EXLUDE.png

 

Once done, you can now manually import the transactions. It's essential to follow this specific format when using the CSV to prevent any potential issues during the import process.

 

On the other hand, you can also reconcile your account in QBO to get a clearer picture of your financial health and account standing.

 

After that, if you still have questions about managing your bank transactions in QBO, let me know. I'll be right back to assist.

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us