My PNC bank feed has not updating since around Nov 15, 2022. Is this a known issue?

Additional info: During the process of troubleshooting this, I toggled the account link for the PNC account "Off", thinking I could toggle it off then on to reset the link.  That ended up deleting the PNC feed. So I added the feed back in without issue, requesting that the transactions back to 11-1-2022 be imported.  The process completed without displaying any errors.  Problem is, no transactions were imported to the feed. The feed shows a $0.00 bank balance which is incorrect, the "in Quickbooks" balance is from Oct 31.  Subsequent updates to the bank feeds work properly for all accounts except PNC which goes on for over 6 minutes before it eventually shows a green checkmark.  

Try opening your QBO account on any private/incognito browser.

Hi there, @Mike.

I do appreciate your time and effort in performing all the troubleshooting steps you’ve mentioned. I understand how important it is to track the transactions and have the correct bank balance. I’m here to help in pointing you to the right support so we can address these banking-related concerns.

I’ve checked our resources and verified that there’s a new report about PNC bank having missing transactions and showing $0 balance on banking tile. Please know that our Engineering team is working actively in this issue.

I recommend reaching out to our Support Team so you’ll be added to the list of affected users. This way, you’ll receive updates or learn when a fix is available. Please take note of our support hours so we can address your concerns on time.

Here’s how:

1. Go to the Help icon.
2. Select the Search tab and click Contact Us.
3. Enter a brief description of your concern.
4. Tap Continue.

In the meantime, you can manually import your transactions via .CSV file. This is formatted specifically for the program. See this article for more details: Manually upload transactions into QuickBooks Online.

To learn how to connect your bank account using web browser, ios devices, or android ones, visit this reference: Connect bank and credit card accounts to QuickBooks Online.

Once everything is settled, you can review the transactions and reconcile your accounts so they always match your bank and credit card statements. Feel free to check out these references for the detailed process: 

• Categorize transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

I'd be delighted to assist you with any banking-related issues or concerns you may have. Please know you can share them on the Community page at any time. We’ll help you resolve them.