My qbo files are not uploading. I do this every month with no problem. i can't figure out what's wrong.

Hello, @jon32.

When you import your transactions, there is a specific format to follow. This is to ensure that it will reflect accurately in your For Review tab. Let's review the format of the file you're trying to import. 

• Special characters are not allowed.
  • Do not use characters such as #, %, and & anywhere in the file.
  • Do not use ( ) for negative amounts (use -234, not (234) for negative figures).
  • Do not include currency symbols ($234 should be 234).
  • Do not use commas to separate thousands (2, 111 should be 2111).
• Zeros (0) are not allowed anywhere in the file ($0 should be left blank).
• There isn't an option to mark pound (£) and dollar ($) sign when importing transaction. Instead, you need to manually convert the amount before you upload it in QBO. 

Also, you’ll need to delete the two zeroes entered in the decimal places. Here's how your file looks like when it's ready:

3 columns

4 columns

Once verified, you can re-import your transactions following the correct format. You can use these articles for more detailed steps in importing your transactions:

• Import bank transactions using Excel CSV files
• Common errors for importing bank transactions using CSV

In addition, here are some articles to help review your bank and credit card transactions:

• Match and categorize bank transactions
• Assign, categorize, edit, and add your downloaded banking transactions

Swing by here if you have other questions.

Thank you but this only applies to csv file formats.  I am trying to upload QBO files.

Hey there, @jon32.

Thank you for following up with us. 

To clarify, are you getting an error message when trying to upload the QBO file? What is happening when you do upload the QBO file?

I recommend to clear the cache from your browser. Web browsers collect cache (stored data) to save you time when loading repetitive data and images. These files can often become outdated or corrupted, causing issues like the one with your QBO file not downloading properly. I've included the links for all supported browsers that contain the steps for clearing the cache below. 

• Internet Explorer
• Firefox
• Chrome
• Safari (for Mac computers)
• Safari (for iPad/iPhone)
• QuickBooks Windows App (for QuickBooks Online users)
• Microsoft Edge

Don't hesitate to let me know if you have further questions or concerns. You can always reach back out to the Community or me any time you find you need a helping hand in getting back to business. Take care and enjoy your week!