"Not available, but there's another option" message when trying to transfer money.

It isn't the experience we want you to have when transferring funds from an external bank to QuickBooks Online, jorfrank88. I'm here to ensure you can get all the necessary help to address your concerns.

As much as I want to assist in transferring your funds seamlessly, the Community is a public forum that prevents us from supporting any issues related to money movement for security reasons. Therefore, I recommend contacting our technical support team during their support hours. With the available tools and expertise, they can thoroughly investigate this matter to identify the most reliable fix and workaround.

Here's how:

1. Access your QuickBooks Online company.
2. Click Help (?), then choose or enter Contact Us.
3. Key in your concern and pick Let's talk.
4. Select Start a chat to connect with an expert.

Alternatively, you can locate their contact details to reach them directly from the "This is the best way to contact the right person to get the help you need. If you still need help, you can call us at" section in this article: Contact Payments Support.

Moreover, consider taking a peek at this material for ideas about what you can do with the money in your QuickBooks Checking account: Use your QuickBooks Checking account.

Please know we'll also be submitting an internal complaint on your behalf documenting your experience. If there's anything you need guidance with when managing your funds, I'll be around to help. It's our priority to further enhance your experience when using QuickBooks Online.

Yes, I’m having the same issue. Finally got a couple of transfers to pend but it was returned to my bank account. It’s becoming a pain. 

I have also experienced this issue since Sunday. No help from intuit or greenest after 2.5. Hours on phone. No banking issues reported with TD or First National Bank of Elmer. Were you able to get this resolved and how did you manage?

Hello, drcohen. I hear how much time you've invested in this, and I recognize that your time is valuable.

I recommend reaching out to our Live Support team again. The error you are receiving involves the secure link between QuickBooks and the banking servers, which requires a live sync that only our specialized technical team can trigger while you are active on the line.

Here's how:

1. Head to the Help icon in the top right corner of your screen.
2. In the Assistant tab, enter Talk to an expert.
3. The Assistant will provide options to connect with support.
4. Select the option to contact a QuickBooks expert.
5. Choose your preferred method of contact, such as Callback or Make an appointment.

To check our support availability time, feel free to visit this article: Get help with QuickBooks products and services.

We know you've been through a lot to fix this. We're ready to assist you further if you have more questions.

Has anyone figured this out? I have had QuickBooks for about a month now and I can't use the banking services.
I have tried transferring funds for weeks and continue to get Not available, but there's another option.
Kinda makes the service completely useless.....