I appreciate the try but this is not correct either, more importantly missing the point.  I can show many times where the available payments to match to a deposit does not reflect all of the payments available and it has nothing to do with date.  It has everything to do with the amount of the payment and the amount of the deposit and the coding in QBO. 

I've resolved my issue by splitting the payment and then reconciling the account making the necessary adjustments in the reconciliation process. 

Thank you for your feedback, @Beth104.

I'm glad that you're able to find a solution. Feel free to visit us if you have further concerns about the reconciliation process. We'd be happy to help.

Stay safe always!

I also have this issue.  I have a bank transcactions that are coming in on the credit card processor.  And yet an invoice and payment has already been processed.  The odd payment is not showing up in the match transaction screen.  This doesn't seem to have anything to do with which account it is being put to (neither undeposited or the actualy bank), it also doesn't have to do with the date range or the amount or it being split entry or not.  Rather it just isn't showing up.  QB desktop cleanly shows all payments in the deposit screen.  But QBO seems to have a glitch.   Please advise.

I appreciate you for joining the thread, @ML613.

I can imagine the hurdle you've been through when trying to fix this issue. I'll point you in the right direction of support to help you sort this out.

Since the issue persists on your end when matching a payment, I'd suggest contacting our QuickBooks Online Support Team. They have the tools to look further into your account in a safe environment and investigate this matter to give you a possible fix.

Here's how you can reach them:

1. Click the Help menu.
2. From the pop-up panel, go to the Search tab.
3. Click the Contact Us button.
4. In the text box, type in your concern.
5. Click Chat with us.
   
   

When reaching support, please see our availability hours to ensure your concerns will be sorted appropriately.

Feel free to visit again in the Community if you have any other QBO-related concerns. I'm determined to help you succeed. Keep safe always.

Helloo company paid me with a checking account , yesterday but its not showing that its payed for , invoice number 260088

I'm here to help you resolve this matter and ensure the payment is recorded accurately, @Truckrepair1.

Let's work together to get to the bottom of this and make sure everything is properly accounted for.

It's possible that the payment was not linked to the invoice appropriately. May I know how you record the payment in QuickBooks Online? Any additional information you can provide would be greatly appreciated. 

If you're referring to a deposit, we can modify the account linked to Accounts Receivable (A/R). Then, we can connect the payment and the invoice using the 'Receive Payment' feature.

Let me show you how: 

1. Select + New and choose Receive payment.
2. From the Customer dropdown, select the name of the customer.
3. From the Payment method dropdown, choose the payment method (credit card, debit, PayPal, Venmo, or ACH bank transfer).
4. From the Deposit to dropdown, click the account you put the payment into.  
5. In the Outstanding Transactions section, select the checkbox for the invoice you're recording the payment for.
6. Enter the Reference no. and Memo if needed.
7. Click Save and close.

If you make a bank deposit with several checks in a single deposit, you can also utilize the Undeposited Funds account to record the payments in QuickBooks. This allows you to group multiple payments into one deposit transaction in QuickBooks. 

Please don't hesitate to reach out if you have further concerns about recording invoice payments. Your satisfaction is our priority, and we're here to provide the support you need.