PayPal automatic sync keeps getting “Payee” field wrong. It puts in the name from whatever was in the previous entry. How can I fix this?

I can only imagine what you've been through and it's not what we want to happen, CCH9. Let's work together to ensure your PayPal transactions seamlessly integrate with QuickBooks Online.

Please know that the data reflected in the Bank Feeds only relies on the data shared by your PayPal account. For any specific transactions categorized as Income or Expense, you can manually update each payee and category section as needed.

If there are existing bank rules, these can affect how transactions are classified based on the rules set up in your account. Additionally, if there are transactions with similar details already in the system, QuickBooks could recall their previous categorizations and apply the same categorization to new, similar transactions.

Here's how to disable the bank rule:

1. Go to the Transactions, then select the Rules tab.
2. Find the rule in question.
3. From the Actions column, click the drop-down arrow beside Edit.
4. Select Disable.

If none apply, you'll want to manually Edit each transaction and put a checkmark in the box to the specific transaction on the Bank transactions page. This way, you can categorize them without affecting other transactions. Please refer to the steps below:

1. Hover to Transactions, then Bank transactions.
2. Tick the box next to the transaction you’d like to modify.
3. Click the Edit button.
4. In the Account field, select the category you want to apply to the transaction.
5. Once done, click Apply or Apply and confirm to confirm the changes.
   
   Please know the transaction will remain in the For review tab if you choose the Apply button. Or the transaction will automatically moved to the Categorized tab if you select the Apply and confirm button.

If you continue to experience issues, I recommend contacting PayPal Bank support for further assistance. They have the tools to investigate whether the problem originates from their end.

Moreover, categorizing and matching online bank transactions in QuickBooks Online ensures accurate financial reports, simplifies tax preparation, and aids in budgeting.

I’m here to assist you, so please let me know if you have any further questions or concerns about managing your PayPal transactions in QuickBooks. I'm looking forward to your reply.

I am seeing that the Description section is not showing the correct entries, so the rules are not working.  That being said, I cannot follow your step by step instructions.  The only pencil I see in the bank transactions page is the one on each bank.  It leads to 2 options: Edit sign in info and edit account info.  I don't see a settings screen.  Can you help me with a picture of where I should see the pencil?  Thank you.

Hello CCH9,

Thank you for sharing that update with us. I was able to pull up my test account and I am seeing exactly what you are seeing as well. For this situation, I recommend calling us back to possibly launch an investigation as to why this happening and if there are other users being affected. I also recommend calling PayPal to see if there were any recent updates to their system to narrow down the root cause of the issue.

Please let me know, how the conversation goes! I will be around. See you later. 

Here's the update so far.

Per QB support: Bottom line is that there is not a way to make settings adjustments that would affect the columns.  They also directed me to contact Paypal to inquire about any changes in how QB sends the bank feeds.

Per Paypal Tech Support: “QB has its own dedicated team that works with PayPal. That channel must be engaged by QB support to fix issues with their custom solution.”   They are also looking into it on their end.

No resolution so far as I am still in contact with Paypal tech support then I have to try to contact QB support that deals with PayPal.