Please go to your PayPal connection settings to set a fee account.

The Community has you covered, @KennSchroder.

I've got just the instructions to get your connected PayPal app's settings running smoothly again. To clarify, are you accessing the settings from within the App Center or inside QuickBooks Online? In order to set a fee account, follow the instructions below:

Modify settings for Sync with PayPal

1. Navigate to the Intuit App Center and sign in.
2. Click the My Apps tab and locate the Sync PayPal app card.
3. Select Settings.

The screen you'll see will look like this:

The fourth option going down the list allows you to set a fee account. All of this information is also available in our PayPay sync settings guide for your convenience. Should you encounter any endless spinning circles along this process, clearing your browser's temporary cache files will allow you to continue. The steps for accomplishing this in all popular browsers can be found at the link here.

Please feel free to keep me posted on your progress with this, I want to ensure your success. Thanks for coming to the Community, wishing you a wonderful rest of your week.

That doesn't work for me - there's some connection error.

See this video

https://drive.google.com/file/d/1ZoSqbg-nAmy0cp8jHlCcr5EHAHnkVnaN/view

The above video was on chrome on a macbook.

I tried the same thing on safari (fresh browser) and has the same fail.

Thanks. 

WHat do I do next?

Good day, @KennSchroder.

Allow me to share some updates about connecting Paypal account to QuickBooks Online.

The spinning circle when connecting your Paypal account is a known issue in QuickBooks Online. Our product team is diligently working with your bank to get a fix on this unexpected behavior as early as possible.

In the meantime, I’d also suggest reaching out to our Customer Care Team to add your account to the list of affected users. This way, you’ll be notified of any updates on the progress of the investigation via email.

You can get our most-up-to-date contact number here: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.

You're always welcome to check with us if you need more help. Thanks for your patience. Have a great day!

@Rose-A @MichaelDL

I feel like no on read my message and is sending a canned response. 

Did either of you watch the video? 

Hi, @KennSchroder.

Thanks for getting back to me. Allow me to provide some information regarding with your concern.

Yes, I already watched the video and forwarded the report to our Technical Team for further investigation.

Our back-end team is working closely to get this issue resolved. I encourage you to contact our Phone Support Team so they can review your account. Agents have the necessary tools, like screen-sharing to get you back up and running.

Additionally, I'm including an article with troubleshooting steps for unexpected browser behavior: Troubleshoot Unexpected Browser Behavior.

Should you have further questions, please do let me know.

If you watch the video, there is no "spinning circle". Just a failure to connect.

Also, I tried on safari as well. 

I never reach the paypal settings area. 

I just tried again today, still an error. 

Have your developer contact me direct, I can work with him to fix it.

Thanks for getting back to us, @KennSchroder.

I'm here to provide some insights and ensure you get the the support you need when connecting PayPal account. 

I appreciate the troubleshooting steps you've made provided by @RoseMarjorieA. As of now, our Phone Support Specialists are not allowed to do an outbound call for security purposes.

Since connecting to PayPal account is a known issue and our engineers are already investigating and working for an immediate fix, I suggest contacting our QuickBook Online Support Team. They have additional tools to add you to our notification list and we will definitely keep you updated. 

You can contact our support through this link: Get help with QuickBooks Online.

For future reference, you can check this article: Modify settings for Sync with PayPal.

We appreciate your patience as we work through this. Please know that you're always welcome to post here in QuickBooks Community if you have any other questions about connecting to PayPal account. Have a good one. 

YEARS later and this still doesn't work. 

@NttR 
Consider having a 3rd party app as a workaround. You can offer PayPal as the payment option on your invoices if required.