Posted checks not being deducted from QB when matched

Hi there, Carol-BEB.

I have replicated this process and it has been deducted from QuickBooks' balance. Let's make sure that you have pulled up the correct bank account.

Let me show you the steps on matching the transaction.

1. Go to the Banking tab on the left pane.
2. Under the For Review column, click the transaction you wanted to match.
3. Click Match along the transaction.

I added a screenshot for your reference.

After it has been match, it will automatically deduct on the QuickBooks Balance.

Also. you can check this article for future reference: Unmatch or move bank transactions after reviewing them.

Let me know if you need further assistance. I'm here to help you out. Have a good one.

SEE NEXT REPLY - CORRECTING THE CHECK #s DIDN'T WORK

Hello Stephanie,  

Thank you for your reply. In going through the process of screen shots to show the balance doesn't change... I have realized my error... and need help correcting, please! I have the incorrect check numbers... they are offset by 1.

See screen shot... can you help me correct this? Bank has check 579, my QB records have it as 578

My apologies for not recognizing this initially!

SORRY - follow up to my last reply... I found where to correct the check numbers and matched them. But, it still doesn't deduct them from my QB balance :(

Here are the screen shots that I took prior to correcting the check numbers. You will see the QB balance remains the same. SORRY for the confusion!

3 checks to be matched

Matched $42.00 check - no balance change

Shows review of matched $42.00 check - np balance change

Let me share additional information on how the QuickBooks Balance works, @Carol-BEB.

The bank balance displayed on your Dashboard denotes the amount of all transactions from your bank that has been posted or cleared. Meanwhile, the QuickBooks balance is the total balance of all bank transactions that you’ve added or matched to QuickBooks. 

Here are the factors affecting the balances:

• Outstanding/pending transactions
• New transactions for a connected bank account
• Duplicate transactions
• Edited/Deleted transactions
• Credit card (liability) account

When you match your downloaded transaction with the manually recorded ones, this will ensure that there are no duplicate records. Since the downloaded transaction matches with the manually recorded checks, it will no longer deduct from your existing QuickBooks balance.

On the other hand, clicking the Add link in the For Review tab means you don't have any record of it on your bank register.  By doing this, you'll either deduct or increase your QuickBooks Balance. 

You can refer to these articles for more detailed information about matching your downloaded transactions: 

• Assign, Categorize, Edit, and Add your Downloaded Banking Transactions

• Tips for Working in QuickBooks Online’s Bank Feeds: Matching Transactions

The Community and I are always here to help you with managing your bank transactions. Feel free to get back to us if you have other questions.

Thank you for the information. However, this isn't what is happening. I have printed, recorded and the checks have posted and the funds have been withdrawn from my bank account. As you can see from the screen shots, QB is matching them to the correct transactions. When I accept the match, typically, the amount spent is deducted from the QB balance.... but this isn't happening. The balance remains the same. 

I have done this many times with other vendor payments by check and have not had this problem. 

Seriously confused.

Hi again, Carol-BEB.

Let's check if you still have unreconciled or uncleared transactions by pulling up a report. There are other transactions that needed to be matched to deduct the QuickBooks Balance (QB). I'll show you how to do it:

1. Sign in your QuickBooks Online (QBO) company.
2. Go to the Hamburger icon, then select Reports.
3. In the Reports section, enter Transaction List by Date in the search box.
4. Click the Customize button and select the Rows/Columns section.
5. Include the CLR to see the status for the Reconciled and Cleared status.
6. Hit Run Report.

Check the unreconciled and uncleared transactions that needs to be matched so that this will deduct the QB Balance.

Shoul d you still encounter the same issue, I suggest contacting our Customer Care Team so that they can perform screen sharing and verify the cause of this behavior.

Please click the Reply button if you have questions in mind. I'm here to back you up. Take care.

Again - thank you for this information. However, I have received this information previously and this is exactly what I have done (and do on a regular basis). But, contrary to your experience, my QB balance does not reflect the payment – when matched, the QB balance remains the same. It is only with these 3 checks. I have other transactions (deposits and electronic payments) that have processed correctly.

Since it is apparent that there isn't anything I have been offered that is a resolution to the problem that I am having please advise a workaround to force QB to deduct the payment amounts from my QB balance.

Thank you!

I  have done this and still have the same result. - These matched transactions show a "C" but amount spent has not be deducted from my QB balance.

Hello, @Carol-BEB.

If this issue is persisting after trying all of the steps above from my colleagues, then I recommend contacting our Support Team for additional assistance. They have advanced tools that they can use to look further into your account and walk you through the steps on resolving this issue by using a screen share. Below are some instructions on how to contact them.

1. Open QuickBooks.
2. Go to the Help icon.
3. Click Contact Us.
4. Type in your question and select Let's Talk.
5. Choose to Get a Callback.

The Community is always here to have your back, so please keep us updated. Have a great day!

I am trying to contact the Support Team via the my QB online Contact Us (under help) and I am only getting the loading (four dots, circling, pulsating) ... have been trying for several minutes and have used different browsers. Please advise. 

Hi @Carol-BEB,

This is a reported case, and our engineers are working on getting this fixed.

I'd still recommend contacting our support so you'll be added to the list of affected users. This way, you'll be notified whenever an update is available. You'll want to try a different browser and follow the steps provided by my colleague @Candice C to reach us.

Here are the other browsers that you can use:

• Google Chrome
• FireFox
• Microsoft Edge
• Google Play
• Apple App Store
• Safari

Meanwhile, you can use your bank statement as your reference. I'm also attaching our page about banking and bank feeds for additional reference.

Please let me know if you have other questions or concerns. I'd be glad to assist you further. Have a blessed week ahead.

Please let me know which part of my QB issues does the statement,  "This is a reported case, and our engineers are working on getting this fixed.",  refer to... The not being able to contact customer service through QB or the the matched checks not deducting from the QB balance. Thank you!

Welcome back, @Carol-BEB.

The issue my colleague is referring to is the matched checks not deducting from the QB balance. After clearing your browsing data, you should be able to have the full functionality of the Help icon back. This will allow you to use the steps I provided above to get in touch with our Support Team and get added to the list of affected users.

Remember, I'm only a comment away if you have any more concerns.

Hello, is there any solution for this yet? Thanks!

Good day, Carol-BEB.

I have checked the ongoing investigation and it is already closed. I suggest you to contact to our Chat Care Team directly since you've mention about having difficulty connecting to our Care Team. This is the last resort to this issue because we have provided the possible fix. 

I'm giving you an alternative way to connect to our specialists. Click on the link below to begin chatting with our Customer Care Specialist:

https://help.quickbooks.intuit.com/prechats/offerings/QBOP-CHAT/15024/view

Let me know if you have already connected with them and how it goes. Take care.