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Every time my QB for MAC 2021 updates and I go into my bank reconciliation it comes up and I hit OK and it is frozen. I can't close it as the red dot is no longer there. Only the yellow and green dot show. I can't remember how to fix it. Please help.
Solved! Go to Solution.
I'll be glad to share some troubleshooting steps so you're able to reconcile your account, @JFShears43.
Since you can't close the program on your device, you can end the task in the Task Manager. You can click Command + Option + Esc on your keyboard, then select QuickBooks Desktop to force quit the program.
Then, you can reopen the program, and then verify your data for errors or data damage. Before doing so, make sure to update your program to the latest version to incorporate all the software improvements and fix bugs.
Here's how:
Once the files are verified, you can rebuild them to fix the errors or data damages found. Let me guide you how:
For detailed instructions about the process above, open this article: Troubleshoot Crash Catcher.
Additionally, I'll be sharing these resources that will help you with your reconciliation in QuickBooks:
Please let me know how it goes after following the steps above. I'm always here to help if you have any other concerns with freezing issues in QuickBooks. Stay safe.
I'll be glad to share some troubleshooting steps so you're able to reconcile your account, @JFShears43.
Since you can't close the program on your device, you can end the task in the Task Manager. You can click Command + Option + Esc on your keyboard, then select QuickBooks Desktop to force quit the program.
Then, you can reopen the program, and then verify your data for errors or data damage. Before doing so, make sure to update your program to the latest version to incorporate all the software improvements and fix bugs.
Here's how:
Once the files are verified, you can rebuild them to fix the errors or data damages found. Let me guide you how:
For detailed instructions about the process above, open this article: Troubleshoot Crash Catcher.
Additionally, I'll be sharing these resources that will help you with your reconciliation in QuickBooks:
Please let me know how it goes after following the steps above. I'm always here to help if you have any other concerns with freezing issues in QuickBooks. Stay safe.
Thank you so much. It worked. I have printed the solution suggested and so next time hopefully I will be able to solve it.
You're most welcome, @JFShears43.
We're glad to share information that will help you fix your concern. Please know that assisting and providing the right resolution for our valued customers is our top priority.
If you have any questions about your QuickBooks, you can always drop by and post your concerns. We'll make sure to address that as soon as we can.
Also, I added this article to your reference when checking the latest updates about the product: The QuickBooks Blog.
We're always around to help. Have a good one!
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