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Join nowPosting on here so I can hopefully get the solution as well, same exact thing happened to me. Tried the chat support and also have no answer. Really glad that it's not just me and hoping that we won't have to go in and manually update everything, what a mess. I was in the middle of doing a profit split and now that is on hold.
Hi there, @mark352, and emily. I appreciate you for posting your concern to the Community and letting us know about your experience in managing bank transactions from Chase Credit Card.
I can see the hurdle that you guys have been through experiencing the same problem with your cards. I’ve checked my resources here and found that there is already an ongoing investigation of the aforementioned incident.
This indicates that our engineers are making every effort to find a solution and resolve this as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.
In the meantime, you can contact our Technical Support Team. This way, you can be added to the list of affected users and receive updates via email once a fix is available. You can inform them to add you to the list affected by INV-96866:
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: QuickBooks Online Support.
Once fixed, you can check out these articles on categorizing your transactions and reconciling your account. Doing so will put your transactions in the correct category and avoid any discrepancies in your books:
We appreciate your patience as we work on this. Moreover, I encourage you to post back to this thread if you need further assistance with your bank transactions or any QuickBooks-related tasks. I’m always here to help. Take care!
Same issue here, still broken as of the 18th
Hello there, @Tyler1.
I understand you're having an issue with transactions coming from another account.
I have checked that the investigation about this issue is already closed, as this has been resolved. Since you're still getting incorrect information, I recommend reaching out to our Customer Care team. You can request for a screen-sharing session with them. This way, they will be able to investigate further the cause of this issue.
Here’s how:
You can then choose a way to connect with us:
For future reference, you can read this article to guide you in reconciling accounts in QuickBooks Online: Reconcile an account in QuickBooks Online.
Feel free to comment below if you need further assistance with your bank transactions. I'm always here to help. Have a great day.
Use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.
https://www.moneythumb.com/?ref=110
I have same Chase download issue. Quickbooks online help not working either at this time, No Chat box available to register to be notified of solution to issue INV-96866.
Hey there, @maemebridal.
I'm here to inform you that the case INV-96866 is now closed. If you're still facing the same issue, you can exclude transactions to resolve it. Here's how:
1. Go to Transactions and select Banking.
2. Tick the checkboxes of the transactions you want to exclude.
3. Click on the Batch Actions dropdown and choose Exclude.
4. The transactions will then be transferred to the Excluded tab.
If you need further assistance, you can contact our support team via chat, schedule a callback, or dial our number directly. You can find our contact details in this article: QuickBooks Online Support.
Also, if you need help reconciling your accounts, you can refer to this article: Reconcile an account in QuickBooks Online.
Please let us know if you have any other concerns apart from the Chase download issue. We're always here to help you out.
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