Quickbooks Checking - External transfers quit working

RidinDirty · ‎October 11, 2022

Have my Quickbooks checking linked to two separate business checking accounts with two different banks. Over a week ago they both stopped working, I can no longer transfer money to or from my Quickbooks checking account with either of these accounts.
When I go to select the account, it displays a "You added this bank elsewhere in Quickbooks. For transation and balance info too, link it..."
Per guidance of support, I've attempted to relink it but am still waiting on the verification deposits but honestly have little hope this will resolve the issue.
In addition, each of these bank accounts now appear TWICE in my dropdown when selecting the transfer account...Something support could neither explain or fix.
Has anyone else seen anything similar to this problem and had any luck getting it resolved?

Bryan_M · ‎October 11, 2022

Hi RidinDirty!

We currently have an investigation related to this issue and error message. Rest assured we are working to fix this so you can transfer funds from and into QB Checking. For now, we suggest contacting support again to be added to the investigation. This way you can receive status updates through email.

Please follow the steps provided to Contact Support:

Log in to your QuickBooks Online company. Select Help (?).
Click either tab to get started: Assistant or Talk to human.
Find or click Contact Us.
Start a chat with a support expert.

Available from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT
For more details about QB debit cards, envelopes, fees, and APY, you can visit this link: Learn more about QuickBooks Checking.

Thank you for raising your concern here in QuickBooks Community. You can leave a reply in this post for further questions. God Bless!

View solution in original post

Bryan_M · ‎October 11, 2022

Hi RidinDirty!

We currently have an investigation related to this issue and error message. Rest assured we are working to fix this so you can transfer funds from and into QB Checking. For now, we suggest contacting support again to be added to the investigation. This way you can receive status updates through email.

Please follow the steps provided to Contact Support:

Log in to your QuickBooks Online company. Select Help (?).
Click either tab to get started: Assistant or Talk to human.
Find or click Contact Us.
Start a chat with a support expert.

Available from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT
For more details about QB debit cards, envelopes, fees, and APY, you can visit this link: Learn more about QuickBooks Checking.

Thank you for raising your concern here in QuickBooks Community. You can leave a reply in this post for further questions. God Bless!

RidinDirty · ‎October 11, 2022

Bryan,

Thanks for the reply...Also, I just found out via Megan in support that you can actually ignore the message and continue with the transfer and it will go through! Good to know....

Hoping they get this resolved quickly....very confusing!

Topics

Training

Community

Resources

Quickbooks Checking - External transfers quit working