Quickbooks keeps directing me to PNC bank when I try to log in to Account view. How am I suppose to connect to Account view?

Thank you for reaching out to the Community, asm212.

Sometimes, QuickBooks may not work properly because of the issues with your browser. We can help you by logging into your QBO account using a private browser.

To do this, follow these steps:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If you can successfully log in using a private browser, go back to your regular browser and clear its cache.

Also, here's an article for you to check and learn what to do if you see error messages or don't see recent downloaded bank transactions: What to do if you get a bank error or can't download transactions in QuickBooks Online.

In addition, I've inserted a link for you to check and learn how to combine transactions into a single record to match your real-life bank deposits: Record and make bank deposits in QuickBooks Online.

If you have further concerns related to banking, feel free to reply here. We're here 24/7.

so i followed your instructions.

1.  I opened quickbooks in incongnito

2.  logged in to quickbooks

3. tried to connect to PNC account view (hopefully with my account view log in)

4.  FAIL - i got the same error, it will not allow me to log in to account view, directs me to pnc online banking. 

I would like to reiterate, i think this is a coding errror that quickbooks needs to adjust asap.  I am bringing this bug to your attention, and writing about it a second time.

if you would like to reply with more links and more instructions, go for it, but i'm sure this will be the same error.

when i call your help hot line i get disconnected.  surprisingly this is the most efficient way to get help on quickbooks.  i use efficient loosely, because 24 hours and i still haven't resolved a simple problem.

also i'm intrigued to learn why you thought a link to a video about undeposited funds is relevant to my question...?  i'm trying to connect to account view, which is a pnc credit card transaction account...

I understand the urgency of the matter @asm212. Allow me to help you navigate through this issue and ensure you'll be able to log in successfully.

Since the issue persists even after following the steps provided by my colleague, I recommend getting in touch with our technical support team. I'm aware that you've already contacted them, but it's the best we can do given they have the necessary tools to look at this issue safely and securely. Please note that calls will be entertained based on queue. 

Here's how we can contact support:

1. Log in to your QBO company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For future reference, feel free to refer to this article if you plan on arranging your transactions after reconciling your bank account in QBO: Categorize online bank transactions in QuickBooks Online.

We're here to lend a hand 24/7 if you have other banking and QuickBooks-related concerns. Stay safe.

hi, do you have a way where i can bypass tier 1 and 2 support to solve this problem?

Also I was just disconneted a 4th time from quickbooks.  how many times should i allow quickbooks to keep disconnecting me before being frustrated? what is the acceptable amount to quickbooks customer service?  for me the second time was enough hence why I started this thread.  but this thread is directed me back to the customer service number.

i would like to bill intuit for my consulting services.  I solved your problem, i realize intuit has been saving money by using cheaper less qualified customer service support, since I have been acting as internal consulting, solvng all my own problems figuring out the solutions, i feel as though you should compensate me for the 4.5 hours i have spent today.  let me know where I should send me invoice.

It is over one week, I have been on hold for countless hours, I have trouble shooted, I have provided solutions, and yet quickbooks is STILL unable to properly link account view to the account view link on "link an account" 

are you short staffed? are you ignore my multiple requests? i keep manually making? what else can i do to escalate this? i have made phone calls, i have clicked links, i have "patiently" waited.  no progress.

I appreciate your prompt response, asm212. No worries, allow me to chime into this thread and help you to get this into detail. 

Our aim is to provide you with the best possible solution, and we appreciate your patience and understanding in this matter. Since you've already tried the suggested troubleshooting steps and the issue still persists, we'll be going to escalate your case to our Next Level Help team. This team will thoroughly review your comments and previous support cases. You can expect them to contact you within 1-2 business days to provide further assistance.

For now, it's the best way we can do given that they have all the resources to look into this further. 

Lastly, I've added this article that you can browse through to help you review your recently downloaded bank transactions: Categorize online bank transactions in QuickBooks Online. 

Feel free to reach us out again if you need further assistance managing bank errors. The Community is always here to lend a hand. Stay safe. 

hi, has the next level account team addressed this issue? again, all the engineering team has to do is point pnc account view to the following url:  https://pnc.fdecs.com/eCustService/

is that really so difficult? you are suppose to be a technology company.

Hello,

I'm running into the same issue with a client trying to connect her PNC business credit card. It sounds like the link needs to be updated in the Bank Connections database held by QBO. Can you help me resolve this issue?

Yes, here I am 4 months later and still unable to connect my pnc credit card.  basically i am going to have to find a new business credit card.  At the detriment of PNC

Hello there,

I completely understand the urgency of the matter and I'm here to assist you. Let's work together to link your bank account with QuickBooks Online (QBO) and ensure a seamless connection.

The issue you're facing could be due to a problem on your bank's end. It's possible that PNC Bank is undergoing maintenance or facing server-related issues, which can interfere with the integration into QuickBooks.

To rule out this possibility, we can log in to their website and check for any messages, notifications, or alerts. This should give us an idea if something is not working from their end.

If everything looks fine, let's perform some troubleshooting steps. Start by connecting your account using a private or incognito window. Sometimes, the accumulated cache and cookies in the system can become outdated or corrupted, causing unexpected behaviors. Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

I understand that you have followed the steps provided by my colleague @asm212, but unfortunately the issue you are facing still persists. In this case, I suggest that you contact our technical support team for further assistance. While I'm aware that you have already reached out to them, please note that they have the necessary tools to safely and securely look into this issue and provide you with the best resolution possible. 

For more information about connecting your bank and credit card accounts to QuickBooks Online please refer to this article: Connect bank and credit card accounts to QuickBooks Online.

In addition, you might find the subsequent articles useful for future reference to learn how to speed up the categorization and reconciliation processes:

• Set up bank rules to categorize online banking transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

Feel free to reach out to us again if you need further assistance with managing your finances, bank accounts, or business transactions. The Community is always here to help.

I am having this same issue!!!!  Trying to connect a PNC credit card to QBO.

I recognize the inconvenience of not being able to your PNC credit card to QuickBooks Online (QBO). I'd like to join this thread to make sure that this is taken care of, @jcwhitt.

Beforehand, have you tried the resolution mentioned above? If not yet, let's perform these troubleshooting steps to help isolate the issue. 

Otherwise, if the issue persists, I suggest contacting our Support team so they can assist you and investigate the issue further.

Here's how you can reach them:
 

1. Go to the Help (?) icon.
2. Click the Search tab, then Contact us.
3. Choose a topic to connect with the right expert.
4. Select how would you like to connect with us. 
    

In addition, you can visit this link for guidance on keeping your accounts balanced and well-organized: Reconcile an account in QuickBooks Online. 

If you have other banking concerns, don't hesitate to add a comment below. I’ll be here anytime to help.