Quickbooks payments stole money from our checking account. They were supposed to deposit, instead they withdrew.

Let me route you to the right support, @sweetcw.

Since Community is a peer-to-peer forum, I'm unable to verify the withdrawal from your checking account and this requires personal information. I'd highly suggest contacting our Merchant Service Support Team. They have tools that can pull up your account securely and explain about the withdrawal.

To reach them, please refer to this article and proceed to QuickBooks Online with Payments & Merchant Service Center section to get their most updated contact information: Contact Payments Support.

Also, you can read out our QuickBooks Payments FAQ. It provides a list of articles that might answer your questions in mind and help you with your future task.

Please know that I'm here to help if you have any other questions in QuickBooks. Take good care.