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isu
Level 1

Reconciliation

My QBO starting balance and bank matched. I did have to go in and add some missing transactions. I viewed and accepted transaction. I'm looking at the top of the page (end balance, cleared balance, payments, deposits). I was reconciling the account and the numbers above where updating appropriately. But by the time I got to the end of my reconciling all of a sudden my payments showed only 3 payments and now 0 deposits when I should have 3 deposits and 93 payments. What am I doing wrong?

1 Comment 1
Heide DC
QuickBooks Team

Reconciliation

Let me assist you further with reconciling bank transactions, Isu.

 

In QuickBooks Online (QBO), if you want to show your transactions in the reconciliation window, it's best to ensure to put a C of in the Checkmark column of the transaction you're going to reconcile.

 

If a transaction was on a previous bank statement, but wasn't on the past reconciliation report for those dates, here are a few steps you can take to troubleshoot and resolve this:

 

  1. Go to Transactions and select Chart of accounts.
  2. Choose the account you’re reconciling and select View register.
  3. Find the transaction and select it to expand the view.
  4. Select the box in the checkmark column until you see a C to make sure the transaction will show when reconciling.
  5. When you're done, select Save.

 

I've added a screenshot for your visual reference.

 

image.png

You can refer to this article to learn more about matching your bank statement at the end of a reconciliation: Fix issues at the end of a reconciliation in QuickBooks Online.

 

Also, you can read this article to ensure that your accounts in QuickBooks always match your bank and credit card statements: Reconcile an account in QuickBooks Online.

 

Please don't hesitate to reply in the comment section if you have more questions about reconciliation. We're always here to lend a hand.

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