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Level 1

Returned EFT

I had an EFT bill payment that was rejected, due to the vendor changing financial institutions.  So now we have a "deposit" for the bill payment amount.  Also, we have a new EFT bill payment. 


If this had been paid by check, I would have voided the check, and just reissued the payment.  Can't do that in this situation.  

3 Comments 3
QuickBooks Team

Returned EFT

Hello, @CatDet5627.


I'm here to help guide you with the steps to help you record the bill payment accordingly.


You can record a deposit to the Accounts Payable, then reallocate the vendor payment and link the deposit into it.


To record a bank deposit:


  1. Click on Banking at the top menu bar, then select Make Deposits.
  2. Choose an account where you want to deposit the amount beside the Deposit To field.
  3. Select a vendor under the Received From column, and pick Accounts Payable under the From Account column.
  4. Enter the amount of the payment.
  5. Tap on Save and close to record the transaction.

l4 1.PNG l4 2.PNG

Once completed, link the deposit to the bill payment.


  1. Open the bill payment transaction.
  2. Remove the check-mark beside the bill, then mark the box beside the deposit.
  3. Click on Save and Close.

l4 3.PNG


This should help you handle the transactions accordingly. As always, click the Reply button if you have any other questions. I'm always here to help. Have a good day!

Level 1

Returned EFT

The bill shows as "PAID", but shows up in the "Pay Bills" with no credits to post against it.  I followed the steps as you laid them out, but now I have a balance owing that shows up in my A/P aging report.

QuickBooks Team

Returned EFT

Hello there, CatDet5627.


I'm here to ensure you can remove the balance that shows in the A/P Aging report. This way, you'll be able to record your payments and keep your accounts accurate.


Since you already paid the bill, you can unlink then link the payment through the A/P Aging report. This will let you refresh the payment's connection so the bill will no longer show in the report.

  1. Go to the Reports menu.
  2. Select Vendors & Payables.
  3. Choose A/P Aging Detail.
  4. Locate the bill, then double-click it.
  5. Unlink the payment, then click Save & Close.
  6. Then, locate the bill again to link the payment.
  7. Click Save & Close.

I've attached screenshots below that shows the first to the fifth steps.

33 QBDT AP Aging report.PNG 34.PNG 35.PNG


In addition, you can customize the A/P Aging report to filter the specific information that you want to appear in it. This allows you to select the available columns, add or remove information on the header/footer, and even personalize your fonts. For the detailed steps, kindly visit this article: Customize reports in QuickBooks Desktop. It also contains other related articles about reports in the desktop version of QuickBooks.


Please let me know if you have other concerns. I'm just around to help.

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