I am having the same problems that others have mentioned. The banking updated from 10/13 but no transactions from earlier in the month populated. I've already updated the account and signed in again, you suggested in a previous post but still nothing. When can we expect this to be fixed?

I tried to reconnect and the no transactions showed up from 10/1-10/10.

@GebelAlainaM  Why we would call support again?  You know the issue and its for more than one user.  10/1 - 10/10 transactions still not showing but 10/11-14 just showed up.  I think that is a waste of time for us to call for the rep to spend time and troubleshoot what the issue is if you already know what it is. Wouldn't it be a better use of time if you knew the solution for all and then get it fixed versus us all calling separately and spending time troubleshooting individually?  

Thanks

Thanks for joining this thread, @Superior2013 and @RLG2478. I'm here to share some info about updating transactions of Santander bank in QuickBooks Online (QBO).

The investigation (INV-78052) about the issue of Santander bank not downloading transactions in QBO was already tagged as closed and resolved. 

To resume the update process, you simply need to refresh the connection of the connected Santander bank account. To do so, just click the Update option on the Banking/Transactions page.

Since you're still encountering the same this, I recommend getting in touch with our live support team to report this. They can provide additional steps to help you fix the update issue of your bank. 

On the other hand, you could also manually upload those transactions into your QBO account. To start, simply go to your bank website and download a .CSV file of your bank statement on the desired date. 

Once everything is fine, the next step is to categorize and match the transaction to ensure they are allocated to the correct account in QBO. 

Please let me know how this goes. I'd love to know updates about this. Feel free to post here again if you have any other questions about updating your bank accounts in QBO. Have a great day ahead and take care. 

The issue is not resolved though - you have multiple people with ongoing problems. A manual pull is not sufficient advice for a needed correcton.

@DivinaMercy_N  Why would they close a case and tag as resolved if it isn't?  I really just don't get the logic of this entire process for this issue. The issue obviously hasn't been fixed for anyone in this post so I am just confused. 

Are you basically saying they didn't fix the transaction issue for the dates of 10/1 - 10/10 and we need to do that manually?  Just tell us versus saying its resolved. It makes this confusing.

Thank you for your help.

FYI, I'm the one who originally submitted this and talked to both QB and Santander.  All my transactions have come in and are up to date.  I had to remove ones that were duplicates since I imported some from the first week of October but everything is up to date for me.  Thanks!

I agree.  Once QB support notified me (via email) that the problem was resolved, all transactions from 10/1/22 to present downloaded without any problem.  

I must say, QB support has dramatically improved from what it used to be.  Instead of the old frustrating 'canned' responses, support listened to the problem, updated me along the way (once I was identified as a user that was impacted by this issue), fixed the problem quickly, and notified me right away.  Great job QB support!

For the users that still feel transactions are missing, I would simply import the missing ones and move on. It doesn't appear to be worth the time to reopen the issue. Just my two cents.

Agreed.  Thanks for the feedback.  Much appreciated.