Setting up new CHASE credit card to dowload transactions

Hello, @bookie13 

Thank you for reaching out to the Community. The .qbo file is the only supported type for direct connect. Let me show you how to import the transactions: 

1. Go to Banking. 
2. Click Downloaded Transaction and choose Import File. 

After you downloaded the transactions, you need to match them. They can be categorized as Unmatched and Matched. 

Please check out this article if you want to know more about setting up importing transactions: Set up and use Online Banking (Mac) 

Please get back to me if you have other questions in QuickBooks. Have a great day!

Thank you but the issue is that I can't download the transactions into QB because it won't allow me to go thru the set up function to create the register to import the data into, neither web connect or direct connect.

QB sent a fix saying the problem was because I had saved the username and pwd. on the computer and I needed to go into the keychain and delete and create a new pwd. went thru all those steps and it  did not work.  

Thanks for reaching back out, @bookie13. I'm here to make sure you get back to business.

Since the issue seems isolated to your device, I recommend reaching out directly to our QuickBooks for Mac Support Team. They'll be able to share your screen and take a look in-depth about what may be causing the problem. Check out the below steps to get in touch.

1. Go to our contact page.
2. Hit the Search for something else button, then enter your question in the text box that appears.
3. Click the Search button.
4. Scroll down on the page and click Get Phone Number.

That's it! Reach back out here if you have any other questions. I'll be more than happy to help.